Service Technician - Full Time

Trek; Castro Valley (CA); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Flexible culture

Health insurance

Dental & Vision insurance

FSA (Flexible Spending Accounts)

Life insurance

Vacation package

401(k) with match

ESOP

Tuition reimbursement

Employee discounts

Paid holidays

Job summary

Trek Store Castro Valley is seeking a Service Technician to care for bikes and keep customers riding with confidence. You’ll troubleshoot repairs, service a range of bikes, and gain hands-on experience with new models before they hit the floor.

We value stellar customer service, a willingness to learn, and the ability to build relationships with customers. Prior mechanic experience is not required—we’ll train you. Compensation ranges hourly, with strong benefits.

Qualifications

• Strong customer service and hospitality mindset.
• Excellent communication skills, both listening and explaining.
• Attention to detail and a drive to diagnose and fix issues.

Responsibilities

• Repair and service bicycles, troubleshoot repairs and tune-ups.
• Build relationships with customers and ensure bikes are running flawlessly.
• Work with brand-new models before they hit sales floor and learn servicing techniques.
• Be self-motivated, team-focused, and willing to pitch in on any task.

Skills

Customer service

Communication

Detail oriented

Willingness to learn

Team player

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Castro Valley

Summary

Job Description

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.

We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies
• Prior mechanic experience is not required!

Compensation Range

Hourly Rate $23.00 - $27.00

Trek Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.