Service Technician

Trek; Dublin (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Flexible culture

Health care PPO/HDHP options

Flexible Spending Accounts (FSA)

401(k) with match and ESOP

Tuition reimbursement up to $15,000!

Employee discounts on products

Partner discounts

Job summary

Trek Store Dublin is seeking a Service Technician to care for bikes, troubleshoot repairs, and service various models. You will be among the first to handle brand new bikes before they reach the floor, and you’ll build strong relationships with customers who rely on you to keep their gear running smoothly.

The role emphasizes customer service, learning, and growth with hands-on experience in servicing bicycles and staying up-to-date with new technologies. Training is provided if needed.

Qualifications

• Self-motivation, a positive, team-focused mentality, and willingness to pitch in on any task.
• Hospitable, warm, approachable manner with great listening skills and helpful attitude.
• Top-notch communication skills.
• Impressive attention to detail and a love for tinkering until you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles.
• Desire to continually learn proper service methods and new technologies.
• Prior mechanic experience is not required!

Responsibilities

• Troubleshoot repairs and service all kinds of bikes.
• Hands-on with brand new models before they hit the sales floor.
• Build relationships with customers who trust you to keep their gear running flawlessly.
• Learn and apply proper service methods and new technologies.

Skills

Customer service

Team player

Communication skills

Attention to detail

Willingness to learn

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Dublin

Summary

Job Description

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.

We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies
• Prior mechanic experience is not required!

Trek Benefits

• Flexible and fun company culture
• Competitive health care – PPO & HDHP medical plan options
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish