Service Technician — Foundation & Water Solutions Pro

Mount Valley Foundation Services; Alabaster (AL); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive Pay

Employee Company Ownership

Industry Leading Training Programs

Leadership Development and Career Grow

Comprehensive Benefits Package

Top Workplace with Award Winning Cultu

Job summary

Groundworks in Alabama is seeking a Service Technician to join our customer journey after installation, focusing on inspecting and servicing foundation repair and water management solutions, with options for additional solutions.

You will execute appointments, travel to homes, build relationships, and recommend products to improve installations while performing maintenance, diagnosing issues, and installing purchases. Adherence to safety and timely reporting is essential.

Qualifications

• 1+ years of proven sales experience preferred but not required.
• Construction/Home Improvement experience preferred.
• Proven customer relations experience preferred.
• High school diploma or GED or equivalent experience.
• A valid, non-restrictive Driver's License is required.

Responsibilities

• Execute appointments scheduled with customers.
• Travel to customers' home based on assigned appointments.
• Build long-term relationships with customers and professionally represent the company.
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue.
• Perform annual customer maintenance visits, examining work previously completed.
• Perform reactive service appointments, diagnose, and fix any issues.
• Install additional products purchased by the customer as necessary.
• Adhere to safety regulations and procedures when carrying out responsibilities.
• Examine solutions installed by the company and determine potential warranty or non-warranty work.
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required.
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
• Other duties as assigned

Skills

Sales experience

Customer relations

Driving license

Education

High school diploma or GED

Job description

Groundworks in Alabama is seeking a Service Technician to join our customer journey after installation, focusing on inspecting and servicing foundation repair and water management solutions, with options for additional solutions.

You will execute appointments, travel to homes, build relationships, and recommend products to improve installations while performing maintenance, diagnosing issues, and installing purchases. Adherence to safety and timely reporting is essential.