Service Technician - eShepherd

Gallagher; Kansas City (MO); On-site; Confidential; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401(k) retirement savings plan

Employee Assistance Program

Wellness Program

Job summary

Gallagher's eShepherd team seeks a Service Technician to diagnose, repair, and test advanced livestock tech. You’ll work with IoT devices and firmware updates, interfacing with customers and partners worldwide to ensure high-quality service and rapid problem resolution.

You’ll join a hands-on, globally connected team delivering hardware and software solutions that improve productivity and animal welfare across markets.

Qualifications

• Electronics, IT, electrical or related technical qualification, or equivalent hands-on experience.
• Experience diagnosing and repairing electronic equipment.
• Strong troubleshooting and root-cause analysis skills.
• Excellent communication and customer service abilities.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, solutions-focused approach.
• Experience with IoT devices, firmware updates, CRM systems or inventory management platforms is advantageous.

Responsibilities

• Diagnose, troubleshoot and repair eShepherd products to component level.
• Refurbish and test returned equipment ready for redeployment.
• Investigate warranty returns and identify root causes.
• Support customer and partner technical enquiries.
• Validate firmware updates and product releases.
• Capture service insights and provide feedback to engineering teams.
• Assist in developing service procedures and troubleshooting resources.
• Help drive continuous improvement across service operations and customer support activities.

Skills

Electronics

Troubleshooting

IoT familiarity

Communication

Organisational skills

Education

Technical qualification in electronics / electrical

Tools

CRM systems

Inventory management platforms

Firmware update tooling

Job description

At eShepherd, we’re redefining livestock management with industry-leading virtual fencing technology. Combining IoT, software, electronics and animal science, our solutions are helping farmers improve productivity, sustainability and animal welfare across the globe.

We’re looking for a technically minded, hands‑on Service Technician who enjoys solving problems, working with innovative technology and delivering outstanding customer outcomes. If you take pride in finding the root cause, repairing equipment, and continuously improving processes, we’d like to hear from you.

About eShepherd | Join the revolution in livestock management.

eShepherd is Gallagher’s boldest venture yet – a tech‑forward agritech start‑up backed by 85+ years of global innovation. We’re office‑first, progress‑over‑perfection, and unapologetically hands‑on. Our team builds world‑first virtual fencing tech that’s reshaping agriculture for good. If you thrive on innovation, get things done, and want to be part of a global brand with startup energy, we want to hear from you.

Watch: Introducing eShepherd™ Virtual Fencing – YouTube

The Product

At Gallagher, we don’t just imagine the future – we build it.

eShepherd™ is our breakthrough virtual fencing technology, enabling farmers to monitor, move, and manage cattle from anywhere.

Using GPS‑enabled neckbands, powered by solar, farmers can create digital fence lines from their phone, transforming how land is used, reducing labour, and improving both environmental and animal welfare outcomes.

This is innovation with real‑world impact – on pasture health, productivity, and profitability.

The Opportunity

About The Role

As a Service Technician, you’ll play a critical role in ensuring our customers receive reliable, high‑performing products and exceptional technical support. You’ll diagnose and repair returned equipment, support customer and partner enquiries, validate product updates, and collaborate closely with engineering, operations and customer success teams to improve product performance across the field.

What You’ll Be Doing

• Diagnose, troubleshoot and repair eShepherd products to component level
• Refurbish and test returned equipment ready for redeployment
• Investigate warranty returns and identify root causes
• Support customer and partner technical enquiries
• Validate firmware updates and product releases
• Capture service insights and provide feedback to engineering teams
• Assist in developing service procedures and troubleshooting resources
• Help drive continuous improvement across service operations and customer support activities

What You’ll Bring

• Electronics, IT, electrical or related technical qualification, or equivalent hands‑on experience
• Experience diagnosing and repairing electronic equipment
• Strong troubleshooting and root‑cause analysis skills
• Excellent communication and customer service abilities
• Strong organisational skills and attention to detail
• Ability to manage multiple priorities in a fast‑paced environment
• Proactive, solutions‑focused approach
• Experience with IoT devices, firmware updates, CRM systems or inventory management platforms is advantageous

Why This Role Stands Out

This is more than a repair and support role. You’ll work with cutting‑edge AgTech technology that’s making a real difference to farmers and livestock operations worldwide. You’ll collaborate with global teams, gain exposure to both hardware and software technologies, and contribute directly to product innovation and customer success.

Why Join Us?

• Competitive salary and performance‑based incentives
• The excitement of a growing company backed by Gallagher's global stability
• Career development opportunities as eShepherd expands globally
• The tools, technology and resources you need to succeed
• Collaborative, supportive team culture focused on practical problem‑solving
• Medical, Dental and Vision coverage
• Life, Accident and Disability Insurance
• Voluntary Life and Critical Illness Insurance
• Identity Theft Protection Plan
• 401(k) retirement savings plan
• Employee Assistance Program
• Wellness Program

#TeamGallagher | #eShepherd | #AgTechInnovation