Field Technical Support

Gallagher Animal Management; Kansas; Hybrid; USD 60,000 - 78,000; Full time

Job summary

eShepherd, in collaboration with Gallagher Animal Management, seeks a Field Technician to support virtual fencing technology transforming livestock management across North America. You’ll diagnose connectivity issues, troubleshoot hardware, and support installations while engaging directly with ranchers in the field.

You'll be on the frontline, tackling hardware, firmware and connectivity challenges, building strong rancher relationships, and translating complex tech into practical solutions for

Qualifications

• Loves solving technical problems.
• Enjoys working directly with customers.
• Equally comfortable with hardware and software.
• Can explain complex concepts in simple terms.
• Thrives in a hands-on, fast-moving environment.

Responsibilities

• Troubleshoot technical issues remotely and on-ranch
• Support installations, maintenance and customer training
• Investigate hardware, firmware and connectivity challenges
• Build trusted relationships with ranchers and rural contractors
• Translate complex technical issues into practical solutions
• Work closely with Product, R&D and Engineering teams to improve future releases
• Help drive greater customer adoption and success

Skills

Troubleshooting

Customer engagement

Hardware & software

Field work

Problem ownership

Job description

Not all engineering happens in a workshop. Sometimes it's on a ranch, troubleshooting technology that's changing the future of farming.

We're looking for a Field Technician to join eShepherd and support virtual fencing technology that's transforming livestock management across North America.

From diagnosing connectivity issues and troubleshooting hardware, to supporting installations and working directly with ranchers, you'll be at the frontline of a technology platform now used in more than 20 countries.

What makes this role different?

• Your customers are ranchers
• Your territory spans some of North America's most iconic ranching regions
• Your work covers hardware, electronics, firmware and connectivity
• Your office could be a ranch one day and a remote support session the next
• Your field insights help shape future product development

You’ll:

• Troubleshoot technical issues remotely and on-ranch
• Support installations, maintenance and customer training
• Investigate hardware, firmware and connectivity challenges
• Build trusted relationships with ranchers and rural contractors
• Translate complex technical issues into practical solutions
• Work closely with Product, R&D and Engineering teams to improve future releases
• Help drive greater customer adoption and success

We’re looking for someone who:

• Loves solving technical problems
• Enjoys working directly with customers
• Is equally comfortable with hardware and software
• Takes ownership and follows problems through to resolution
• Can explain technical concepts in simple, practical language
• Thrives in a hands-on, fast-moving environment

Why eShepherd?

At eShepherd, we're redefining livestock management through virtual fencing technology used by producers around the globe.

You'll join a growing AgTech business backed by Gallagher's 88+ years of agricultural innovation, combining the energy of a scale-up with the support of a global organisation.

Why this role matters

Every issue you solve helps keep a ranch operating.

Every insight you uncover helps improve the product.

Every improvement helps shape the future of farming.

If you're technically curious, customer-focused and would rather be solving real-world problems in the field than sitting behind a desk all day, we'd love to hear from you.

Applications will be reviewed as they are received, and the role may be filled before the closing date.