Service Technician, Blended (Pending Kick Of)

Swire Coca-Cola; Tucson (AZ); On-site; USD 30,000 - 39,000; Full time

Job summary

Swire Coca-Cola in Tucson, AZ seeks a Service Technician, Blended to diagnose and repair a range of Coca-Cola beverage equipment at customer sites, including fountain dispensers, coolers, vending and payment systems. You will travel within the assigned geography and perform installations, removals, and repairs with limited supervision.

You'll document parts, labor, and travel on handheld devices, maintain a clean and safe vehicle, and support extra projects and events as needed.

Qualifications

• High School Diploma or GED is required.
• CFC Refrigeration Certification upon hire preferred.
• 2+ years of diagnosis and repair experience on consumer or commercial appliances.
• 1+ year beverage service technician experience preferred.
• Proficiency in SAP CONA, Microsoft Outlook, and PDF readers on an iPhone/iPad.

Responsibilities

• Diagnose and repair complex fountain machine equipment and related beverage systems; move/adjust equipment as needed.
• Travel to customer locations within the assigned area.
• Engage professionally with customers, management, and colleagues.
• Document travel, labor, and materials on handheld devices after each service call.
• Check in/out equipment and maintain accurate parts inventory (approx. $30–$35K).
• Attend meetings and assist with special projects as assigned.
• Perform other duties as required.

Skills

2+ years appliance repair

Beverage service experience

SAP CONA

iPhone/iPad proficiency

Education

High School Diploma or GED

Tools

SAP CONA

Microsoft Outlook

PDF reader

Job description

What does a Service Technician, Blended do at Swire Coca-Cola? Visit customers in assigned geography to diagnose and repair moderate to highly complex Coca-Cola beverage equipment provided to customers for resale of Coca-Cola products. Equipment includes fountain beverage dispensers, coolers, vendors, payment systems and ancillary equipment. Visits (service orders) are generally scheduled through assigned dispatcher but can be technician generated proactively. Responsible for the transportation, installation, removal, and repair (as needed) of fountain beverage dispensers, vendor and cooler equipment as assigned. Works under limited supervision.

Responsibilities

• Diagnose multiple types of complex fountain machine equipment ( e.g. B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage, Juice Machine) and other beverage equipment to determine work, parts, and materials needed and make required repairs. Move or remove equipment as required.
• Travel to and from customer locations in assigned area.
• Effective and appropriate interaction with customers, management, and associates.
• Upon completion of service call, clean and sanitize equipment, clean work area.
• By use of handheld device; document travel, labor, and materials (parts and supplies) use for each activity.
• Correctly check in and out equipment and materials (parts and supplies).
• Maintain accurate parts inventory ($30-$35K est. value). Maintain a clean, organized, and safe vehicle.
• Attend meetings as assigned
• Assist with special projects and events as assigned
• Assist other associates as assigned
• Performs other duties as assigned.

Requirements

• High School Diploma (or GED) required
• CFC Refrigeration Certification upon hire preferred
• 2+ years experience in diagnosis & repair of consumer or commercial appliances required
• 1+ years beverage service technician (EFC, fountain install, bottle/can reactive) experience preferred
• Must be able to demonstrate proficiency in SAP CONA, Microsoft Outlook, and PDF reader on an iPhone and/or iPad type device
• Must be at least 21 years of age
• Must have a valid driver’s license
• Driving record must meet Swire’s vehicle policy requirements
• Ability to work weekends and holidays as assigned
• Ability to work with minimal supervision
• Ability to lift a minimum of 50 pounds
• Positive attitude
• Ability to work with others
• Ability to complete B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage Juice Machine, and Fundamental Skills certifications certification within first year
• Ability to complete equipment manufacturing and company training within 180 days of hire