Sr. Field Service Technician

Swire Coca-Cola, USA; Idaho Falls (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid time off

Tuition reimbursement

Safety shoes provided

Job summary

Swire Coca-Cola, USA is seeking a Sr. Field Service Technician to diagnose and repair beverage equipment at customer sites. Travel within the assigned geography, install or remove equipment as needed, and document each service with parts and labor details.

Requirements include a High School Diploma or GED, 2+ years in appliance repair, SAP CONA/Microsoft Outlook/PDF reader proficiency, and a valid driver’s license with the ability to lift up to 50 pounds. Weekend work may be required.

Qualifications

• High School Diploma (or GED) required.
• 2+ years' experience in diagnosis & repair of consumer or commercial appliances required.
• 1+ years beverage service technician experience preferred.
• Must demonstrate proficiency in SAP CONA, Microsoft Outlook, and PDF reader on mobile devices.
• Must be at least 21 years of age and have a valid driver's license.

Responsibilities

• Diagnose and repair complex fountain beverage equipment and related systems.
• Travel to and from customer locations within the assigned area.
• Interact effectively with customers, management, and colleagues.
• Document travel, labor, and materials for each activity.
• Maintain parts inventory and a clean, safe vehicle.

Education

High School Diploma (or GED)

Tools

SAP CONA

Microsoft Outlook

PDF Reader

Job description

Join one of the largest bottlers and distributor of the world's most iconic beverage brands!

Why you'll love working at Swire Coca-Cola

Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.

• Competitive wages paid bi-weekly or optional pay on demand; overtime opportunities
• Health coverage (3 medical options, dental and vision)
• Health Savings Accounts w/ company match
• 401(k) Retirement Plan w/ company match
• FREE virtual primary care, acute care & physical therapy
• FREE Employee Assistance Program
• FREE Safety Shoes annually for most roles
• Seven (7) company paid holidays & 3 paid floating holidays
• Paid time off (vacation, sick time, bereavement, jury duty, maternity/paternity, disability leave & volunteer time)
• Discounted & free product
• Tuition reimbursement
• Opportunities for career advancement

In addition to health benefits, Swire Coca-Cola is proud to offer you opportunities where you help give back directly to the communities and causes you care about. Note: Enrollment in a Swire Medical Plan is required for some benefits.

Who is Swire Coca-Cola?

We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.

Job Details

Job Level: 2

What does a Sr. Field Service Technician at Swire Coca-Cola do?

Visit customers in assigned geography to diagnose and repair moderate to highly complex Coca-Cola beverage equipment provided to customers for resale of Coca-Cola products. Equipment includes fountain beverage dispensers, coolers, vendors, payment systems and ancillary equipment. Visits (service orders) are generally scheduled through assigned dispatcher but can be technician generated proactively. Responsible for the transportation, installation, removal, and repair (as needed) of fountain beverage dispensers, vendor and cooler equipment as assigned. Works under limited supervision.

Responsibilities

• Diagnose multiple types of complex fountain machine equipment ( e.g. B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage, Juice Machine) and other beverage equipment to determine work, parts, and materials needed and make required repairs. Move or remove equipment as required.
• Travel to and from customer locations in assigned area.
• Effective and appropriate interaction with customers, management, and associates.
• Upon completion of service call, clean and sanitize equipment, clean work area.
• By use of handheld device; document travel, labor, and materials (parts and supplies) use for each activity.
• Correctly check in and out equipment and materials (parts and supplies).
• Maintain accurate parts inventory ($30-$35K est. value). Maintain a clean, organized, and safe vehicle.
• Attend meetings as assigned
• Assist with special projects and events as assigned
• Assist other associates as assigned
• Performs other duties as assigned.

Requirements

• High School Diploma (or GED) required
• CFC Refrigeration Certification upon hire preferred
• 2+years' experience in diagnosis & repair of consumer or commercial appliances required
• 1+ years beverage service technician (EFC, fountain install, bottle/can reactive) experience preferred
• Must be able to demonstrate proficiency in SAP CONA, Microsoft Outlook, and PDF reader on an iPhone and/or iPad type device
• Must be at least 21 years of age
• Must have a valid driver's license
• Driving record must meet Swire's vehicle policy requirements
• Ability to work weekends and holidays as assigned
• Ability to work with minimal supervision
• Ability to lift a minimum of 50 pounds
• Ability to complete B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage Juice Machine, and Fundamental Skills certifications certification within first year
• Ability to complete equipment manufacturing and company training within 180 days of hire

Due to the nature of our work and to help maintain a safe workplace for our employees and customers, after a candidate receives a conditional offer of employment, they will be required to complete pre-employment screening. This includes a criminal background check, drug screening, and for certain roles, a motor vehicle record review.

Screening results are evaluated based on several factors, including the nature and severity of an offense, how much time has passed, the relevance to the position, patterns of repeated offenses, and driving history for roles that require operating a vehicle.

All results are reviewed fairly and in accordance with applicable state and federal laws, including the Fair Credit Reporting Act.

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.