Service Technician - Audio Visual

TRITECH Communications Inc.; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

TRITECH Communications Inc. is seeking an Audio Visual Break-Fix Technician to provide onsite service support across a range of professional AV systems.

The role reports to the Service Operations Manager and requires travel to customer locations to troubleshoot and repair equipment.

Qualifications

• Experience configuring audio visual network switches (e.g., Netgear, Cisco, Luxul).
• Experience debugging audio visual control systems (Crestron, AMX, Extron).
• Experience making changes to audio files on Digital Signal Processors (Biamp, QSC, Symetrix).
• Excellent customer service and communication skills.
• CTS and/or DMCE certifications are a plus.
• Valid driver’s license and/or state ID.
• Experience with service ticketing systems (ConnectWise, ZenDesk, ServiceNow, Salesforce).

Responsibilities

• Travel to customer locations to troubleshoot issues, repair equipment, and provide next step resolutions for all AV equipment.
• Coordinate scheduling with Service Coordination team based out of New York HQ.
• Enter job time entries, notes, closeout information, and in-depth reports to manufacturers, service administrators, and customers.
• Contact and maintain relationships with manufacturers, programmers and project managers for RMAs and project information.
• Serve as escalation point for unresolved issues.
• Transport and deliver audiovisual equipment to job sites and back to TRITECH warehouse.

Skills

AV Networking

Control Systems

D.S.P.

Customer Service

AVIXA CTS

Crestron DMCE

Driver's license

Ticketing Systems

Job description

We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation’s leading technology system integrators serving clients in corporate, education, healthcare and government industries. Our OneSource business model provides clients with a single source for the design, installation and maintenance of large / complex Audio Visual, Communications, PoE Lighting and Electronic Security Systems. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami and Washington DC.

The Audio Visual Break-Fix Technician will report to the Service Operations Manager. AV Technicians are responsible for providing onsite service support to TRITECH customers. Candidates must have experience troubleshooting and servicing commercially integrated professional audio visual systems (control processors, digital signal processers, audio/video tele-conferencing systems, video displays, video walls, professional projectors, roll down screens, wired/wireless microphones, network switches and extender/receiver pairs).

Primary Responsibilities

• Travel to customer locations to troubleshoot issues, repair equipment, and provide next step resolutions for all audio-visual equipment.
• Coordinate scheduling with Service Coordination team based out of New York HQ.
• Enter job time entries, job and resolution notes, closeout information, and in-depth reports to manufacturers, service administrators, and customers.
• Contact and maintain relationships with manufacturers, programmers and project managers for RMAs, program changes and project information.
• Serve as escalation point for previously diagnosed but unresolved issues.
• Transport and deliver audiovisual equipment and packages from TRITECH warehouse to various job sites and vice versa.

Qualifications and Knowledge:

• AV Networking - Experience with configuring audio visual network switches such as Netgear, Cisco & Luxul.
• Control Systems - Experience with debugging audio visual control systems such as Crestron, AMX & Extron.
• D.S.P. - Experience with making changes to audio files on Digital Signal Processors such as Biamp, QSC & Symetrix.
• Must possess excellent customer service skills and strong communication skills
• AVIXA CTS certification and Crestron DMCE certification is a plus
• Must possess a valid driver’s license and/or valid state identification
• Knowledge using a service ticketing system such as ConnectWise, ZenDesk, ServiceNow, Salesforce.

Qualified candidates should be able to walk about a service site freely. They may need to climb ladders/step ladders from time to time and lift equipment up to 50lbs.

TRITECH is an EQUAL OPPORTUNITY EMPLOYER