Office Coordinator / Customer Service Representative

Window World of Buffalo, Rochester, Syracuse, and Jamestown; Village of Depew (NY); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Job summary

Window World of Buffalo, Rochester, Syracuse, and Jamestown is seeking an Office Coordinator / Customer Service Representative to join our friendly team in a fast-paced office. You will handle inbound/outbound calls, schedule installations and service visits, maintain CRM records, and support sales and operations.

We value a positive attitude, organization, and teamwork. Compensation ranges from $22.00 to $25.00 per hour, with benefits such as 401(k), 401(k) matching, health insurance, paid time

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Detail-oriented with excellent follow-through.
• Comfortable learning new computer systems and CRM software.
• Positive attitude and ability to work well with a team.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Answer inbound and outbound customer calls with professionalism and enthusiasm.
• Provide outstanding customer service while resolving customer questions and concerns.
• Schedule and coordinate customer appointments, installations, and service visits.
• Communicate with customers regarding scheduling, project updates, and follow-up.
• Work closely with sales representatives, installers, technicians, and office staff to ensure projects move smoothly.
• Maintain accurate customer records within our CRM system.
• Process paperwork, work orders, and other administrative tasks accurately.
• Assist with scheduling and coordinating installation crews when assigned.
• Prepare work orders and documentation for service technicians and installers.
• Monitor customer projects and proactively communicate updates.
• Help identify and resolve issues before they become customer concerns.
• Perform other office and administrative duties as assigned.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Tools

CRM software

Job description

Future Opening: Office Coordinator / Customer Service Representative

• 401(k)
• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off

Office Coordinator / Customer Service Representative

Join Our Friendly & Positive Team!

Are you someone with a positive attitude who enjoys helping people and working as part of a team? Do you thrive in a fast-paced office where every day is different? If you enjoy talking with customers, solving problems, and keeping things organized, we'd love to meet you.

What We're Looking For

We're looking for a dependable, customer-focused individual who enjoys creating a positive experience for customers while supporting the daily operations of our office. Whether assisting homeowners, coordinating installations, scheduling service appointments, or supporting our sales team, you'll play an important role in delivering an outstanding customer experience.

We Offer

• Paid time off and company holidays
• Opportunities for growth and advancement
• Positive team environment
• Competitive pay based on experience

Job Summary

Window World's Office Coordinators work with current and prospective customers while supporting multiple areas of our operation. Depending on business needs, responsibilities may include customer service, installation scheduling, service coordination, lead management, appointment scheduling, and general office support.

Successful candidates are organized, detail-oriented, professional, and committed to providing exceptional customer service.

Responsibilities

• Answer inbound and outbound customer calls with professionalism and enthusiasm.
• Provide outstanding customer service while resolving customer questions and concerns.
• Schedule and coordinate customer appointments, installations, and service visits.
• Communicate with customers regarding scheduling, project updates, and follow-up.
• Work closely with sales representatives, installers, technicians, and office staff to ensure projects move smoothly.
• Maintain accurate customer records within our CRM system.
• Process paperwork, work orders, and other administrative tasks accurately.
• Assist with scheduling and coordinating installation crews when assigned.
• Prepare work orders and documentation for service technicians and installers.
• Monitor customer projects and proactively communicate updates.
• Help identify and resolve issues before they become customer concerns.
• Perform other office and administrative duties as assigned.

Qualifications

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Detail-oriented with excellent follow-through
• Comfortable learning new computer systems and CRM software
• Positive attitude and ability to work well with a team
• Ability to prioritize tasks in a fast-paced environment

Company Overview

Window World is America's largest exterior remodeling company, providing high-quality replacement windows, doors, and siding backed by industry-leading warranties. Our mission is to provide exceptional products, outstanding craftsmanship, and a best-in-class customer experience at an affordable price.

Compensation: $22.00 - $25.00 per hour

Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”

Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.

Are you comfortable speaking with customers on the phone and helping resolve issues? *

What is your comfort level using computers/tablets, email, and learning new computer programs: *

How many years of customer service experience do you have? *

Referral code from a current employee If no code provided, add their name instead.

Salesmen are provided training and new leads on a daily basis

Installers are provided consistent, year-round work

Awesome owners, managers and support staff. Window World is a great place to work with people who really care about the employees and the customers! Do not hesitate to work for this amazing example of what a Window World should be!