Service Technician

Pella Products of Kansas; Wichita (KS); On-site; USD 25,000 - 39,000; Full time

Job summary

Pella Products of Kansas is seeking a Service Department Technician in Wichita to repair and service Pella products at customers' homes and business sites. You will diagnose issues, perform repairs or replacements, and educate customers on maintenance and warranty options.

The role requires travel up to 40%, a valid driver’s license, and physical capability to handle large window/door components. You will report to the Service Manager and work a 7:00 am to 6:00 pm schedule.

Qualifications

• Requires high school diploma or equivalent.
• Demonstrate competency in repairing or replacing window and door parts.
• Proficient use of basic hand tools.
• Valid driver’s license and insurability.
• Able to travel up to 40% and pass background/drug screens.

Responsibilities

• Repair and replace Pella products; educate customers on maintenance.
• Determine issue by evaluating symptoms.
• Advise customers on warranty and charges.
• Communicate project information to service coordinators.
• Maintain inventory of service parts.
• Ensure company vehicle is in good condition.
• Follow company values: Integrity, Accountability, Leadership, Respect.

Skills

Window/door repair

Hand tools

Smartphone use

Travel flexibility

Independent work

Organizational skills

Customer communication

Education

High School Diploma

Job description

Description

Department: Service

Reports Report to: Service Manager

Location: Wichita

Shift/Hours: 7:00 am – 6:00 pm

Travel Requirement: 40%

FLSA Status: Non-Exempt

Summary: The Service Department Technician repairs and/or replaces Pella products, educates customers on routine maintenance, and troubleshoots product matters by performing the following duties.

Essential Duties and Responsibilities

• Ability to work closely with a diverse group of customers.
• Maintain a working knowledge of Pella Products
• Perform inspection and repair of Pella products
• Determine the issue by evaluating and analyzing the symptoms
• Advise Customers on warranty and product questions as well as discuss appropriate charges
• Communicate project information electronically and to the inhouse service coordinators
• Maintain a working inventory of service parts
• Ensure company provided vehicle stays in good working order
• Ability to work independently with strong organizational skills
• Follows company core values: Integrity, Accountability, Leadership, Respect

Requirements

Qualifications

• High School Diploma or equivalent
• Appearance positively represents Pella
• Demonstrate competency in repairing or replacing window and door parts
• Working knowledge of basic hand tools
• Proficient use of smart phone
• Flexible travel schedule
• Pass a physical administered by a medical practitioner
• Pass a pre-hire background and drug screening
• Valid Driver’s License
• Insurability

Preferred Qualifications

• 2-5 years experience in construction and carpentry

Work Environment

• While performing the duties of this job, the employee is exposed to weather related conditions and in-home conditions of our customers

Physical Demands

• The employee must frequently lift and/or move
• 8’ door panels without assistance
• 36” wide sashes without assistance
• 80 pounds from floor level several times a day without assistance
• Heavy oversized glass
• The employee will frequently work from a ladder up to 30’ in the air and/or scaffolding
• While performing the duties of this Job, the employee is regularly required to sit, stand, and lift.