Service Tech

Pella Windows & Doors of the Carolinas and Southwest Virginia; Bluffton (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Compensation

Insurance (medical, dental, vision)

401(k)/ 401(k) matching

Profit sharing

10 Paid Holidays

Vacation/ PTO

Life Insurance

Job summary

Pella Windows & Doors of the Carolinas and Southwest Virginia is seeking a Field Service Technician who is mechanically inclined, eager to learn, and committed to continuous improvement. You will approach each service call with a positive attitude and strong problem-solving skills to exceed customer expectations.

You will perform repairs and adjustments on windows and doors, prepare field reports, manage service documentation, and drive a company vehicle to job sites.

Qualifications

• 1-2 years of related education/experience in building materials or construction.
• High School Diploma or equivalent.
• Knowledge of residential construction.
• Prior Windows and Doors experience preferred.
• Construction experience is a plus.
• Computer experience preferred.

Responsibilities

• Perform repairs and adjustments such as replacing glass or installing window shades, blinds, muntin’s, and roll screens.
• Prepare field reports on product problems and maintain service/billing paperwork.
• Maintain safe work area and protect homeowner belongings.
• Drive and operate a company vehicle.
• Collaborate with internal teams to resolve customer issues.

Skills

Hand tools

Customer service

Problem solving

Positive attitude

Independent worker

Education

High School Diploma or Equivalent

1-2 years related education/experience

Residential construction knowledge

Tools

Computer software experience

Job description

Job Summary

A successful Field Service Technician is mechanically inclined, eager to learn, and committed to continuous improvement. They approach each service call with a positive attitude, strong problem-solving skills, and the ability to turn challenges into opportunities to exceed customer expectations.

A successful Field Service Technician is mechanically inclined, eager to learn, and committed to continuous improvement. They approach each service call with a positive attitude, strong problem-solving skills, and the ability to turn challenges into opportunities to exceed customer expectations.

In addition to technical expertise, the Service Technician must be able to work independently, manage their daily schedule effectively, maintain accurate service documentation, and collaborate with internal teams to ensure timely resolution of customer issues.

Essential Duties And Responsibilities

• Responsible for repairs and adjustments which may include such tasks as replacing glass or installing items such as window shades, blinds, muntin’s and roll screens.
• Also responsible for the preparation of field reports on product problems, collection of COD receipts and maintenance of service order and billing paperwork.
• Awareness of service-related issues and the administration is a critical backbone to the support function of this position.
• Responsible for preparation and cleanup of work area with careful attention to courtesy toward the homeowner's belongings and surroundings.
• Additional duties as specified by management.
• Ensuring quality customer service.
• Responsible for driving a company vehicle.

Requirements

• Ability to use hand tools
• Must be able to work from ladders and scaffolding
• Must meet company driver qualification and insurability requirements and maintain acceptable motor vehicle record.
• Must be dependable, neat in appearance, a good listener, and personable with good communication skills for direct customer contact.
• Must be capable of lifting/moving heavy loads (100+ lbs.) throughout the day and without additional assistance.

Education And Experience

• 1-2 years of related education/ experience, particularly in the area of building materials or construction
• High School Diploma or Equivalent
• Knowledge of residential construction
• Prior Windows and Doors experience preferred
• Construction experience is a plus.
• Computer experience preferred

Benefits

• Competitive Compensation
• Insurance (medical, dental, vision)-First of the month after 30 days of employment
• 401(k)/ 401(k) matching- 100% of first 1% contributed and 50% of the next 5% after 1 year of employment
• Profit sharing
• 10 Paid Holidays
• Vacation/ PTO
• Life Insurance

About

Most people talk about culture, but we live and breathe it in all that we do. We care about our customers and our associates. We strive to provide a work environment that follows our beliefs:

• Culture- We are a team-oriented company. We believe in our employees and strive to improve the lives of those we serve.
• Benefits- Comprehensive benefit packages
• Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
• Work-Life Balance- We take pride in our employees having a well work-life balance
• Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

Check out our website and see if Pella will be a great fit for you! Company Website

Pella Windows & Doors of the Carolinas and Southwest Virginia is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected statuses as applicable by local, state, and federals laws. Hiring decisions are based solely on qualifications and business needs.

If you are an individual with a disability, you may be entitled to a reasonable accommodation as defined under the Americans with Disabilities Act. If you require a reasonable accommodation at any time during the application or employment process, please contact Human Resources and provide the position details and your requested accommodation.