Service Technician

Pella Corporation; Phoenix (AZ); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid vacation

Paid holidays

401(k) with company match

Tuition assistance

Employee product discounts

Job summary

Pella Corporation is seeking a customer-focused Service Technician for the Greater Phoenix market. In this field-based role, you will inspect, diagnose, repair, and adjust Pella windows and doors at customer homes and job sites, delivering exceptional service and high-quality craftsmanship.

You will work independently, solve problems on-site, and ensure safety and accuracy in every repair. Excellent communication with customers and documentation is essential to maintain service standards and

Qualifications

• High School Diploma or GED required; technical degree or related associate degree preferred.
• Strong customer service and communication skills; ability to work independently in the field.
• Experience using power tools and construction-related equipment; basic computer skills.

Responsibilities

• Perform service and repair work on Pella windows and doors at customer locations
• Diagnose and resolve product issues in the field
• Replace glass, sashes, screens, blinds, shades, hardware, and other components
• Educate customers on operation, care, and maintenance of products
• Complete service documentation accurately and promptly
• Conduct follow-up visits and communications as needed to resolve service concerns
• Order replacement parts and coordinate with internal service teams
• Maintain a clean, safe, and professional service vehicle
• Follow all safety practices and PPE requirements
• Assist with training and mentoring new team members

Skills

Customer service

Troubleshooting

Communication

Problem solving

Attention to detail

Education

High School Diploma or GED

Technical degree or associate degree

Tools

Power tools

Microsoft Office

Job description

Service Technician - Greater Phoenix Area

Join the Pella Team

Pella is seeking a customer-focused Service Technician to support homeowners and customers throughout the Greater Phoenix market. In this field-based role, you will inspect, diagnose, repair, and adjust Pella windows and doors while delivering an exceptional customer experience. You'll work independently at customer homes and job sites, solving problems, completing repairs, and ensuring every service visit is completed safely, accurately, and efficiently. If you enjoy hands-on work, troubleshooting, working directly with customers, and taking pride in quality craftsmanship, we'd love to hear from you.

Why Join Pella?

• Medical, dental, and vision coverage, life insurance, disability insurance
• Paid vacation
• Paid holidays
• 401(k) with company match
• Tuition assistance
• Employee product discounts

What You'll Do

• Perform service and repair work on Pella windows and doors at customer locations
• Diagnose and resolve product issues in the field
• Replace glass, sashes, screens, blinds, shades, hardware, and other window and door components
• Educate customers on proper operation, care, and maintenance of their products
• Complete service documentation accurately and promptly
• Conduct follow-up visits and communications as needed to resolve service concerns
• Perform jobsite walk-throughs and identify items requiring attention prior to project completion
• Collect customer payments when required
• Order replacement parts and coordinate with internal service teams
• Maintain appropriate vehicle inventory of parts and service equipment
• Support customer satisfaction initiatives and serve as a customer experience advocate
• Assist with training and mentoring new team members as requested
• Maintain a clean, safe, and professional service vehicle
• Follow all company safety practices and PPE requirements
• Participate in continuous improvement initiatives
• Perform additional duties as assigned

What We're Looking For

Required Qualifications

• High School Diploma or GED
• Valid driver's license and ability to comply with company fleet safety requirements
• Experience using power tools such as drills, saws, nail guns, and other construction-related equipment
• Strong customer service and communication skills
• Ability to work independently and solve problems in the field
• Basic computer proficiency, including Microsoft Office applications
• Dependable work history and strong attention to detail

Preferred Qualifications

• Technical degree or associate degree
• Prior field service, construction, installation, maintenance, or home improvement experience
• Knowledge of general construction methods and terminology
• Experience with window and door products
• Experience working directly with homeowners and customers

Skills for Success

• Customer-first mindset
• Strong troubleshooting and problem-solving abilities
• Ability to work efficiently while maintaining quality standards
• Excellent organization and follow-through
• Self-motivated and proactive work style
• Ability to thrive in a fast-paced environment
• Strong verbal and written communication skills
• Commitment to safety and continuous improvement

Physical Requirements

• Frequently stand, walk, reach, bend, and perform hands-on repair work
• Regularly operate tools and equipment
• Ability to occasionally lift and move up to 100 pounds
• Work both indoors and outdoors in varying weather conditions
• Safely navigate job sites, homes, warehouses, and service vehicles

Work Environment

This position is based in the Greater Phoenix market and requires daily travel to customer homes, construction sites, and other field locations. Work is performed in a variety of environments, including occupied homes, active job sites, warehouses, and company vehicles. Temperatures and conditions will vary throughout the year.

Build Your Career with Pella

At Pella, we take pride in delivering exceptional products and service to our customers. If you're a hands-on professional who enjoys solving problems, working independently, and creating outstanding customer experiences, we encourage you to apply today.