Service and Repair Technician - windows and doors

Pella Corporation; Parsippany-Troy Hills (NJ); On-site; USD 20,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Company vehicle

Full benefits package

Health savings & flex spending

Job summary

A window and door service company located in Parsippany-Troy Hills is seeking a Service and Repair Technician. The role involves inspecting and repairing windows and doors, ensuring all service calls are completed efficiently. Candidates should possess strong diagnostic skills and a commitment to customer service. This full-time position offers competitive hourly pay and comprehensive benefits package, including health insurance and a 401k.

Qualifications

• Experience in inspection and repair of windows and doors.
• Strong communication skills to interact with customers and team.
• Ability to work independently in the field.

Responsibilities

• Inspect, diagnose, and repair or adjust windows and doors.
• Determine resolutions and communicate with customers.
• Complete service calls accurately and efficiently.

Skills

Diagnostic skills

Customer service

Attention to detail

Overtime readiness

Job description

Service and Repair Technician - windows and doors

The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team. This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. This is a full-time position. Work schedule is Monday – Friday, with a 6:30 am start time.

Responsibilities

• Inspect, diagnose, and repair or adjust Pella windows and doors in the field.
• Determine appropriate resolutions and communicate progress with customers and internal service team.
• Ensure all customer service calls are completed timely, accurately, and efficiently with a customer-focused attitude.

Compensation and Benefits

• Competitive hourly pay with overtime options
• Annual hourly rate review
• Company truck
• Company cell phone
• Full benefits package (medical, dental, vision) begins the first of the month following start date
• Health savings and flex spending accounts
• Company paid life insurance
• Company paid short/long term disability insurance
• 401k
• Vacation time
• Sick time
• Company paid holidays
• Direct deposit
• In-depth training program

Position Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: Wholesale Building Materials

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