Service Technician

BH Management in; Urbandale (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading property management company seeks a Service Technician III to oversee maintenance and repairs for apartment communities. The role involves managing service requests, conducting repairs, and ensuring regulatory compliance. Join a dynamic team in a growing company known for its commitment to employee satisfaction and diversity.

Benefits

3 Weeks of Paid Time Off

401(k) + company match

Birthday Paid Day Off

12 Paid Holidays

Education Reimbursement

Employee Assistance Program

Qualifications

• Minimum of three years of maintenance and safety experience required.
• Intermediate computer skills for job functions.
• Must possess or obtain required certifications.

Responsibilities

• Responsible for maintenance repairs and preventive duties.
• Completes service requests, ensuring compliance with company standards.
• Assists with maintaining hazardous conditions and adhering to safety regulations.

Skills

Manual tasks

Safety awareness

Technical maintenance

Customer service

Time management

Education

EPA Core Certification

Type I-Appliances Certification

Type II-HVAC Certification

Tools

Industry-specific hand tools

Job description

We are committed to creating value. We acquire, improve, and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied and that great service comes from engaged, happy, and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019,BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• 401(k) + company match
• Birthday Paid Day Off
• 12 Paid Holidays
• Education Reimbursement
• Employee Assistance Program

Position Summary:

• The Service Technician III is responsible for assisting and oversight of the physical assets, general maintenance repairs, apartment make-readies, and preventive maintenance and construction or rehabilitation projects for the property. Responsible for assisting in maintaining adequate inventory of supplies for repairs. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Uses industry-specific technology to establish priorities and responds to service requests and assists in monitoring the completion of service requests within company standards.
• Completes maintenance requests, replacements, and upkeep within company standards including exterior grounds and common areas of the property, performing HVAC repair, appliance repair, and assisting with make readies as needed.
• Assists with the identification and correction of hazardous community conditions and liabilities and reports hazards to the Community Manager and Service Manager.
• Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.
• Responsible for the maintenance and security of all property-issued tools.
• Post notices to vacate and other community communication, if applicable.
• Works with the office team and/or Service Manager to assist with determining weekly apartment make-ready schedules.Ensures all repairs/replacements/cleaning is completed as necessary for apartments to be move-in ready.Assists with determining supply and equipment needs.
• Oversees maintenance operations and staff in the absence of the Service Manager.
• Shares on-call responsibilities, including inclement weather conditions, with the maintenance team. Responds to resident requests per company standards.
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
• Other duties as assigned.

Minimum Qualifications/Skills:

• Minimum of three years of progressive maintenance and safety experience.
• Intermediate computer skills, including industry-specific technology required to perform job functions.
• Regularly performs manual, task-oriented work under minimal supervision and prioritizes tasks.
• Required Certifications:Must possess upon selection or obtain within established timeframe: EPA Core, Type I-Appliances, Type II-HVAC certification.
• Required to provide own (industry-specific) hand tools.

Work Schedule:Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.

Pay Transparency Notice:
Compensation is determined based on geographic location, individual qualifications, and relevant experience, in accordance with applicable state pay transparency laws.

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reaching overhead.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

All BH employees are expected to always conduct themselves in a professional manner, perform the tasks delegated by supervisors, and observe and support the company's policies and procedures.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. This job description does not provide an all-encompassing list of duties, there may be a need to perform other duties as assigned. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments). Employees in this position must be able to perform the essential functions of the job with or without reasonable accommodation. Requirements may be subject to possible modification to reasonably accommodate individuals with a disability. BH Management Services reserves the right to add or change responsibilities at any time in order to meet business and organizational needs.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.

Salary Minimum: 21Salary Maximum: 22