Medical Equipment Service Technician

STERIS Canada Corporation; Baltimore (MD); Remote; USD 50,000 - 75,000; Full time

Job summary

STERIS Canada Corporation seeks an Equipment Service Technician responsible for troubleshooting, repairing medical equipment, and providing customer support in Maryland. The role offers a flexible schedule and a comprehensive benefits package, including a company vehicle and competitive salary. Candidates with a mechanical background and strong customer engagement skills are encouraged to apply.

Benefits

Company Provided Vehicle

Paid Time Off

Excellent Healthcare Benefits

Tuition Reimbursement Program

Qualifications

• 4+ years of work experience, with 2 years in a mechanical/technical role.
• Basic computer skills (MS Windows/email, navigation).
• Valid driver's license with background compliance.

Responsibilities

• Troubleshoot and repair medical equipment used in surgical procedures.
• Manage service calls and customer interactions autonomously.
• Provide support based on customer needs and service agreements.

Skills

Mechanical skills

Customer engagement

Effective communication

Problem-solving

Education

High School Diploma or GED

Associates degree or related certifications

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical and electronic units. This is STERIS' main line of OEM equipment (Washers and Sterilizers), it is our largest equipment portfolio, and consists of the equipment our company was founded on.

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Maryland.

What you'll do as an Equipment Service Technician:

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues.
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.

The Experience, Skills, and Abilities needed or Required:

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into a multisystems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
• Must be able to be compliant with hospital/customer credentialing requirements.
• #LI-DC

What STERIS offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:
• Base Salary+ Incentive Compensation Program
• Company Provided Vehicle+ Cell Phone+ Laptop
• Hands-on Training Program
• Paid Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k} with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts
• Assessment and Promotional opportunity after 18 months of service

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Job Category: Service/Technical Services

Nearest Major Market: Baltimore
Job Segment: Medical Equipment, Infection Control, Technical Support Engineer, HVAC, Plumbing, Healthcare, Engineering, Manufacturing, Operations