Field Service Technician

pewag USA; United States; Remote; USD 50,000 - 91,000; Full time

Job summary

pewag USA is looking for a Field Service Technician to conduct on-site maintenance and repairs on tire protection chains for heavy machinery. The ideal candidate will possess strong mechanical skills, excellent problem-solving abilities, and a commitment to customer service. This is a remote position, with significant travel to customer sites in the U.S. Qualifications include a high school diploma and relevant experience. Benefits include health insurance and a retirement plan.

Benefits

Health, dental, and vision insurance

Disability and travel accident insurance

401(k) with company contribution

Paid time off

Qualifications

• Prior experience in field service or maintenance role preferred.
• Valid driver's license and clean driving record required.
• Willingness to travel to customer sites (75% travel required).

Responsibilities

• Perform on-site maintenance, inspections, and repairs on tire protection chains.
• Diagnose and troubleshoot issues related to tire protection chains.
• Provide technical support and guidance to customers.

Skills

Mechanical aptitude

Problem-solving

Customer service

Safety protocols knowledge

Education

High school diploma or equivalent

Technical certification or relevant vocational training

MSHA Certification

Job description

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Company Info:

pewag has hundreds of years’ experience in the manufacturing of chains and their components. Since the first documented reference of its forging plant in Brueckl, Austria in 1479, the pewag group has become one of the leading chain manufacturers worldwide. Today its success is based on well-engineered, state-of-the-art quality products and providing best-in-class customer service. pewag’s primary product lines are traction chains, industrial chains, and tire-protection-chains.

pewag Inc. is the North American distribution company and service center, which was founded in 1975. With pewag Inc. distribution locations in Illinois and California and affiliated locations across the country, pewag Inc. strives to provide excellent customer service and technical support in the United States and Canada.

Field Service Technician Job Responsibilities:

• On-Site Maintenance and Repair: Perform scheduled maintenance, inspections, and repairs on tire protection chains installed on heavy equipment, such as mining trucks and loaders at customer sites.
• Troubleshooting: Diagnose and troubleshoot issues related to tire protection chains, including chain wear, damage, and alignment problems to determine the root cause of performance issues.
• Installation and Replacement: Install new tire protection chains or replace existing chains as needed, ensuring proper fitment and alignment according to specifications.
• Technical Support: Provide technical guidance and support to customers regarding the proper use, maintenance, and troubleshooting of tire protection chains, both in-person and remotely.
• Documentation: Maintain accurate records of service activities, including maintenance reports, inspection findings, and parts usage to track equipment history and ensure compliance with service protocols.
• Customer Interaction: Interact professionally with customers to address their concerns, answer questions, and provide recommendations for optimizing tire protection chain performance and longevity.
• Safety Compliance: Adhere to MSHA safety protocols and guidelines during service operations to ensure a safe working environment for yourself and others, including the use of personal protective equipment (PPE) and adherence to customer safety procedures.
• Training and Development: Stay updated on product knowledge, industry trends, and best practices related to tire protection chains through ongoing training and professional development opportunities.
  
  
  

Field Service Technician Qualifications / Skills:

• High school diploma or equivalent; technical certification or relevant vocational training preferred.
• Prior experience in a similar field service or maintenance role, preferably working with heavy equipment or industrial machinery.
• Strong mechanical aptitude and proficiency in using hand tools, power tools, and diagnostic equipment for maintenance and repair tasks.
• Excellent problem-solving skills with the ability to troubleshoot and resolve technical issues effectively.
• Customer service-oriented mindset with strong communication skills and the ability to interact professionally with customers and team members.
• Knowledge of safety protocols and procedures related to working in industrial environments.
• Valid driver's license and clean driving record.
• Willingness to travel to customer sites and work flexible hours as needed.
• Ability to identify, evaluate, and problem solve in high pressure situations.
• Familiar working within Salesforce a plus.
• Ability to complete required MSHA safety training, existing certification a plus.
  
  
  

Physical Requirements:

• Ability to lift and move heavy equipment and parts weighing up to 50 pounds.
• Comfort working in outdoor environments and various weather conditions.
• Agility and dexterity to maneuver in tight spaces and uneven terrain.
  
  
  

Location Requirements:

• Remote.
• Must live east of the Mississippi River.
  
  
  

Our benefits program includes health, dental, and vision insurance, as well as disability and travel accident insurance. pewag offers a retirement plan, with a company contribution up to 3% of your base salary.

Interested candidates should email their cover letter and resume to [e-mail].

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
  
  
  

Education:

• High school or equivalent (Required)
  
  
  

License/Certification:

• MSHA Certification (Preferred)
  
  
  

Ability to Commute:

• Remote (Required)
  
  
  

Willingness to travel:

• 75% (Required)
  
  
  

Work Location: Remote

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

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