Equipment Service Technician

STERIS IMS; Tulsa (OK); Remote; USD 54,000 - 71,000; Full time

Job summary

STERIS IMS is looking for an Equipment Service Technician to troubleshoot and repair medical equipment in hospitals across Texas. This remote-based role requires mechanical experience and a background in customer service. With competitive pay and extensive benefits, this position offers opportunities for career advancement in a supportive environment.

Benefits

Paid time off

Healthcare benefits

Company vehicle and tools

Retirement plans

Educational assistance

Qualifications

• 4+ years of work experience, including 2 years in a mechanical/technical role.
• Valid driver’s license and ability to meet background requirements.
• Experience with HVAC, mechanics, maintenance, or repair is preferable.

Responsibilities

• Troubleshoot and repair medical equipment and systems.
• Manage time effectively for service calls and preventive maintenance.
• Collaborate with teams to resolve technical issues.

Skills

Customer engagement

Effective communication

Basic computer skills

Education

High School Diploma or GED

Associate’s degree (or similar)

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro-mechanical, and electronic units.

Individuals with experience working in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful.

This is a remote, customer-facing position. To support and service our customers in this territory, candidates must be based in Texas.

What you'll do as an Equipment Service Technician:

1. Perform troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
2. Manage time effectively by prioritizing customer and business needs independently to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
3. Collaborate with cross-functional teams (Tech Support, Engineering, Service Contract Management) to escalate issues and utilize advanced technology platforms to ensure compliance, resolve troubleshooting issues, and document actions.
4. Provide customers with information, pricing, and repair options. Build relationships with sales to enhance customer experience and identify sales opportunities within your territory.
5. Support various locations within your territory depending on service agreements and customer needs.

Required Experience:

• High School Diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role. An associate’s degree, relevant certifications, or military experience may be considered equivalent.
• Valid driver’s license and ability to meet background and physical assessments for credentialing.
• Customer and team engagement experience.
• Effective communication skills, both written and verbal.
• Basic computer skills, including MS Windows, email, navigation, mobile apps, and data entry across multiple systems.
• Ability to work flexible hours, including potential overnights and early/late shifts, based on customer and business needs.

What STERIS offers:

• Competitive pay and comprehensive benefits supporting health, well-being, and financial security.
• Paid time off, holidays, healthcare, dental, vision, company vehicle, tools, equipment, uniforms, and more.
• Retirement plans, educational assistance, and opportunities for career advancement.

Pay range: $54,187.50 - $70,125.00. This position is eligible for bonus participation. Pay rates are based on various factors including experience, education, certifications, and location.

For a complete list of benefits, click here.

STERIS is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and ensure all employment practices are conducted without regard to protected categories.