Service Technician

Hot Tubs of Tennessee; Tennessee; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Comprehensive benefits package

Training and career development

Friendly and supportive team

Job summary

Hot Tubs of Tennessee is seeking a skilled Hot Tub Service Technician to diagnose, repair, and maintain hot tubs, swim spas and sauna systems at customers' homes, ensuring safety and peak performance.

The successful candidate will have strong troubleshooting skills, practical mechanical aptitude, and a customer‑focused approach, traveling to sites, performing maintenance, documenting service reports, managing parts, and upholding safety guidelines on every visit.

Qualifications

• Proven experience in hot tub repair or related field.
• Strong diagnostic and problem-solving skills.
• Valid driver’s license with clean driving record; electrical/water-treatment certifications are a plus.
• Ability to lift up to 50 pounds and work in various weather conditions.
• Excellent verbal and written communication and customer service.
• Ability to travel to customer locations and work some weekends/evenings.

Responsibilities

• Diagnose and repair hot tubs, swim spas, saunas, including pumps, heaters, filtration, and electronics.
• Assist with installation of new hot tubs and spas when needed.
• Perform regular maintenance including water testing and chemical balancing.
• Provide excellent customer service and explain repairs.
• Complete detailed service reports with parts, labor, and follow-up steps.
• Maintain stock of parts and tools; order supplies as needed.
• Follow safety regulations and manufacturer guidelines.
• Travel to customer locations and may work weekends/evenings.

Skills

Diagnostic skills

Problem-solving

Customer service

Tools & equipment handling

Education

Driver's license

Electrical certifications

Tools

HVAC equipment handling

Electrical safety

Water chemistry knowledge

Job description

Job Description

Join us at Hot Tubs of Tennessee and Be Part of a growing, Employee-Owned Business!

Job Overview:
We are seeking a skilled and dedicated Hot Tub Service Technician to join our team. The ideal candidate will be responsible for diagnosing, repairing, and maintaining hot tubs, swim spas and sauna systems. The technician role requires excellent troubleshooting skills, a strong mechanical aptitude, and a customer-centric attitude. You will work on-site at customer homes ensuring their products are functioning efficiently and safely.

Service Technician Key Responsibilities:

• Diagnosis & Repair: Troubleshoot and repair hot tubs, swim spas, saunas, and related equipment, including pumps, heaters, filtration systems, and electrical components.
• Installation: Assist with the installation of new hot tubs and spas, ensuring proper setup and functionality.(When necessary).
• Maintenance: Perform regular maintenance on hot tubs and swim spas including water testing, chemical balancing, cleaning, and checking for mechanical issues to ensure optimal performance.
• Customer Interaction: Provide exceptional customer service by communicating effectively with clients, explaining repairs, and answering any questions they may have.
• Documentation: Complete detailed service reports, including parts used, labor hours, and any necessary follow-up steps.
• Inventory Management: Maintain a stock of commonly used parts and tools, ordering additional supplies as necessary.
• Safety & Compliance: Adhere to all safety regulations and manufacturer guidelines during repairs, installations, and general service work.
• Travel & Schedule Flexibility: Travel to various customer locations as scheduled, and adjust to client needs, including working some weekends or evenings as required.

Qualifications:

• Experience: Proven experience in hot tub repair, maintenance, HVAC, or a related field (preferred). Knowledge of electrical systems, water chemistry, pumps, and heating systems.
• Skills: Strong diagnostic and problem-solving skills. Ability to use a variety of tools and equipment effectively and safely.
• Certifications: Valid driver’s license with a clean driving record. Additional certifications related to hot tub service (e.g., electrical, water treatment) a plus.
• Physical Requirements: Ability to lift up to 50 pounds and work in various weather conditions. Must be able to bend, kneel, and work in tight spaces.
• Communication: Strong verbal and written communication skills with a focus on customer service.
• Work Environment: Ability to work in various outdoor and indoor environments, including residential and commercial properties.

Why Join Us?

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package (health, dental, vision).
• Training and career development opportunities.
• Friendly and supportive team environment.

Company Description

Hot Tubs of Tennessee, formerly Hot Spring Spas of Music City is a 100% Employee-Owned company headquartered in Mount Juliet and is comprised of 7 showroom locations in Tennessee.