Service Technician - Capital Hot Tubs

Leslie's; Rockville (MD); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401K with company match

Team member discounts

Paid training

Career advancement opportunities

Job summary

Leslie's is hiring a Service Technician to diagnose, repair, and maintain hot tubs, swim spas, and related equipment. You will combine technical expertise with strong customer service to ensure repairs meet our standards.

Responsibilities include diagnosing issues, installing components, performing preventive maintenance, and documenting all work. A valid driver's license and ability to work independently are required; we offer training and a supportive team environment.

Qualifications

• High school diploma or equivalent.
• Experience with hot tubs, pools, plumbing, or HVAC is a plus.
• Strong mechanical and electrical troubleshooting abilities.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage a daily service schedule.
• Valid driver’s license with a clean driving record.

Responsibilities

• Diagnose and repair electrical, plumbing, and mechanical issues in spas, hot tubs, saunas, covanas, and accessories.
• Install and replace components such as pumps, heaters, and control systems.
• Complete scheduled maintenance and warranty service.
• Accurately document all work performed and parts used.
• Communicate clearly with customers regarding repairs, estimates, and recommendations.
• Maintain your service vehicle and keep inventory properly stocked.
• Follow all company safety guidelines and service protocols.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer communication

Independent scheduling

Education

High School Diploma

Technical training preferred

Tools

Diagnostics equipment

Job description

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:

With over 30 years of experience and expertise, Capital Hot Tubs has solidified its position as a leading provider of indulgent experiences. We became a part of Leslie's family in August 2021. Our legacy as a premier hot tub, swim spa, and sauna specialty retailer is built on a foundation of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:

With over 30 years of experience and expertise, Capital Hot Tubs has solidified its position as a leading provider of indulgent experiences. We became a part of Leslie's family in August 2021. Our legacy as a premier hot tub, swim spa, and sauna specialty retailer is built on a foundation of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.

Job Overview:

The Service Technician is responsible for diagnosing, repairing, and maintaining hot tubs, swim spas, and related equipment. This role combines technical expertise with excellent customer service to ensure every repair and maintenance visit meets Capital Hot Tubs’ standards.

Compensation Range: $24.00 - $26.00 /Hourly

Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities:

• Diagnose and repair electrical, plumbing, and mechanical issues in spas, hot tubs, saunas, covanas, and accessories.
• Install and replace components such as pumps, heaters, and control systems.
• Complete scheduled maintenance and warranty service.
• Accurately document all work performed and parts used.
• Communicate clearly with customers regarding repairs, estimates, and recommendations.
• Maintain your service vehicle and keep inventory properly stocked.
• Follow all company safety guidelines and service protocols.

Qualifications:

• High school diploma or equivalent (technical training preferred).
• Experience with hot tubs, pools, plumbing, or HVAC is a plus.
• Strong mechanical and electrical troubleshooting abilities.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage a daily service schedule.
• Valid driver’s license with a clean driving record.

Physical Requirements

• This role includes frequent kneeling, bending, and lifting up to 75 lbs. Work may take place outdoors year-round with exposure to water and electrical components. You’ll need to safely use tools and work in tight spaces when needed.

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people. Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.