Service Technician - IHT

Leslie's, Inc.; Denver (CO); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Competitive compensation

Extensive paid training

Benefits package

401K with company match

Team member discounts

Rewards for top performers

Career advancement opportunities

Job summary

Leslie's, Inc. is seeking Service Technicians to ensure an outstanding experience for owners of hot tubs, swim spas, pools, saunas, and related products. Water Care Technicians will deliver elite service, balance water chemistry, and proactively address issues while upholding safety and company policies.

Responsibilities include weekly water care, pre-assigned client maintenance, and completing training to repair equipment. Outdoor work in all weather and lifting up to 50 lbs are required.

Qualifications

• Must have previous Hot Tub or Pool experience.
• Must be 21 years old.
• Must have a valid driver’s license.
• Willing to learn new tasks and work a flexible schedule.
• Possess mechanical, plumbing, and/or electrical skills preferred.
• Able to lift up to 50 lbs and work outdoors in all weather.

Responsibilities

• Provide weekly and monthly spa water care and balancing for a pre-assigned group of customers.
• Perform routine water care, pool cleaning, and maintenance tasks.
• Complete training and certifications to repair hot tubs, swim spas, and saunas.
• Adhere to safety procedures and company policies; work outdoors in various weather.
• Maintain goals set by management and assist with additional duties as needed.

Skills

Customer Orientation

Critical Thinking

Results Oriented

Safety Oriented

Hot Tub / Pool experience

21+ years or older

Valid driver’s license

Willing to learn

Flexible schedule

Ability to lift 50 lbs

Job description

International Hot Tubs, Swim Spas & Fireplaces is one of the longest-standing and most expansive dealers of Watkins Wellness® products. We became a part of Leslie's family in March 2021. With trusted brand quality, revolutionary designs, and a wide range of health and wellness benefits, we provide the world's foremost hot tub manufacturer, swim spas, and a wide range of fireplace and heating products from Kozy Heat®, Majestic®, Osburn®, and Valcourt®. As an eight-time Territory Dealer of the Year, National Dealer of the Year, and Multiple Store Productivity Dealer, we know a thing or two about getting our customers top-of-the-line products for their homes.

Job Overview:

Our Service Technicians ensure an outstanding experience for all owners of our hot tubs, swim spas, pools, saunas, and other quality products as well as providing outstanding service to our internal team. Water Care Technicians provide elite service to all customers and are proactive in correcting any issues that may arise. Our Technicians will be champions of safety and follow all company policies and procedures regarding safety.

Compensation Range: $22.00 - $30.00 /Hourly

Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities:

• Provide weekly and monthly spa water care (this may be learned on the job)
• Provide weekly water balancing and pool cleaning services to a pre-assigned group of customers
• Responsible for maintaining goals set by management
• Responsible for other assigned duties
• Complete and stay current on training and certifications to repair hot tubs, swim spas, and saunas
• Must be able and willing to work outside in all weather conditions

Attributes, Skills, and Abilities:

• Customer Orientation (External and Internal) - Asks questions and listens well to quickly identify and resolve problems. Has excellent follow-up, and timing response to needs. Treats all employees in the same responsive manner.
• Critical Thinking - Uses information and facts to make recommendations and informed decisions. Is able to work through tough problems and provide solutions.
• Results Oriented - Driven to exceed performance goals for self and dealership. Ensures all requests and/or issues assigned are resolved. Meets deadlines and has a proactive approach to work.
• Safety Oriented - Driven to maintain a safe work environment. Leads by example, following all safety procedures. Is vigilant and quick to action if observing anyone being unsafe or an accident happens.

Working Conditions:

• Work is performed in an outdoor setting, which could include inclement weather, heat and humidity, extreme wind or cold temperatures and exposure to hot tub/pool chemicals
• Must be physically able to repetitively lift and carry at least 50 lbs. on a regular basis
• Out-of-town travel is required when necessary

Qualifications:

• Must have previous Hot Tub or Pool experience
• Must be 21 years old
• Must have a valid driver's license
• Demonstrate a willingness to learn new tasks
• Be willing to work a flexible schedule based on business needs
• Be dependable and motivated
• Some mechanical, plumbing and/or electrical skills preferred
• Ability to work in a fast-paced environment
• Ability to build a strong team environment
• Ability to lift 50lbs

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

• competitive compensation
• extensive paid training
• comprehensive and flexible suite of benefits package
• 401K with company match
• team member discounts
• rewards for top performers
• career advancement opportunities

Leslie’s recognizes a critical component to our continued success is our people. Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.