Service Technician

Custom Machine Motioneering, Inc; South Bend (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Great benefits

Fun, fast-paced family business

Job summary

Custom Machine Motioneering, Inc is seeking a dedicated professional to install and maintain hardware products, ensuring proper functionality and user education. The role involves repairing equipment and maintaining customer relations in a friendly manner.

The ideal candidate will engage with customers, explaining technical issues clearly. Up to 50% travel across the United States is required. The company offers great benefits and a fun, fast-paced family business environment.

Responsibilities

• Installing new hardware and complex products while ensuring that they work correctly and safely.
• Educating the hardware users about the correct use and upkeep of their products.
• Repairing broken-down or damaged equipment either in the field or on the phone at a desk.
• Assessing hardware and installation functionality and preparing reports about maintenance and repair work that they have performed.
• Persuading customers to invest in necessary replacements or vital repairs to key components and hardware devices.
• Handling customer relations in a professional and friendly manner.
• Explaining complex installation, diagnostic, and repair issues in a way that’s accessible to a nontechnical audience.
• Travel up to 50% of the time around the United States.

Job description

Job Details

• Installing new hardware and complex products while ensuring that they work correctly and safely.
• Educating the hardware users about the correct use and upkeep of their products.
• Repairing broken-down or damaged equipment either in the field or on the phone at a desk.
• Assessing hardware and installation functionality and preparing reports about maintenance and repair work that they have performed.
• Persuading customers to invest in necessary replacements or vital repairs to key components and hardware devices.
• Handling customer relations in a professional and friendly manner.
• Explaining complex installation, diagnostic, and repair issues in a way that’s accessible to a nontechnical audience.
• Travel up to 50% of the time around the United States.
• Work in a fun, fast-paced, family business.
• Great benefits and great company to work for.