Service Technician

Andersen Corp.; Lenexa (KS); On-site; USD 45,000 - 75,000; Full time

Job summary

Andersen Corp. in Lenexa, KS seeks a customer-focused technician to answer inquiries, install and test products, and provide usage instructions to customers. The role involves using diagnostic tools to identify issues and evaluating information to determine best solutions.

You will fix defective products or order replacement parts, promote the company's services, and continuously maintain technical and mechanical skills to ensure high-quality customer support.

Responsibilities

• Answering telephone inquiries and assisting clients
• Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product
• Using diagnostic tools to identify issues and evaluating the available information
• Fixing defective or broken products or ordering the necessary parts to replace faulty or worn‑out parts
• Promoting the company's services
• Maintaining your technical and mechanical skills

Job description

Responsibilities

• Answering telephone inquiries and assisting clients
• Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product
• Using diagnostic tools to identify issues and evaluating the available information
• Fixing defective or broken products or ordering the necessary parts to replace faulty or worn‑out parts
• Promoting the company's services
• Maintaining your technical and mechanical skills