Service Technician

Mercedes-Benz Group; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Lithia & Driveway in Beaverton is hiring a Service Technician to diagnose, repair, and road-test vehicles per manufacturer standards. You will document maintenance actions, manage tools, and maintain a clean, safe workspace while delivering high-quality service for customers.

The role requires at least 5 years of experience and ASE certifications, with a focus on safety, accuracy, and customer satisfaction. Training and advancement opportunities are available.

Qualifications

• Minimum of 6 ASE certifications; Master Technician preferred.
• Must hold a valid smog or emissions license as applicable by state.
• 5+ years of automotive technician experience.
• Manufacturer training and certifications as required.

Responsibilities

• Diagnose cause of malfunction and perform repairs per repair order.
• Road-test vehicles to verify repair quality.
• Maintain organized workspace and inventory of standard tools.
• Document all work, time spent, and test procedures/results.
• Attend required training and maintain manufacturer certifications.
• Communicate with dealership personnel to satisfy customer needs.
• Follow safety requirements and report safety concerns.

Skills

Attention to detail

Diagnostic skills

Strong communication

Time management

Customer service

Education

High school diploma or equivalent

Tools

Automotive diagnostic equipment

Job description

Dealership:L0230 Mercedes-Benz of BeavertonMercedes-Benz of BeavertonNow Hiring: Service TechnicianWhat You'll DoPerform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.Diagnose cause of malfunction.Complete all work according to the applicable safety requirements.Road-test vehicles to ensure quality of repair work.Accurately record time spent on repairs utilizing company time clocking procedures.Document work performed on repair order and document test procedures/results.Responsible for providing and maintaining an inventory of normal mechanics tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools needed to perform the work for which the technician is trained and not normally inventoried by the service department as \"special tools\".Return special tools to proper place.Use shop supplies and materials in a practical and economical manner.Maintain an organized and clean workspace, completing a stall cleaning every day.Ensure that customer's vehicles are returned to them as clean as they were prior to being serviced.Complete all required training.Acquire and maintain manufacturer and ASE certifications by completing the necessary and required training.Participate in and utilize technical training as assigned by management.Review the technical bulletins and other publications as assigned by management.Constructively communicate with other dealership personnel as required to satisfy customer needs.Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.Maintain personal grooming, hygiene, and uniform standards according to departmental policies.Arrive at work, take breaks, and depart work at the times designated by management.What You'll BringStrong attention to detailSense of urgencyAttention to detailExcellent communicationCompetency: Passed manufacturer training and can perform repairs in the following areas with no supervision:Lube and Maintenance ServicesEngine RepairAutomatic TransmissionManual Drive Train RepairSuspension/Steering RepairBrake RepairElectrical/Electrical Systems RepairHybrid/Alternative FuelsHeating and A/C RepairEngine Drivability Diagnosis and Repair (Optional)Certification/Training:Manufacturer certified in all areas listed above.Minimum of 6 ASE certifications (Should be an ASE Master Technician)Must either have appropriate smog license or state emissions certification (as applicable by state/city).Customer Pay Proficiency Level: Greater than 115% Customer Pay RepairsAutomotive Technical Knowledge – Five plus years' experience preferredAcceptable driving record and a valid driver's license in your state of residenceTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.