Service Greeter

Mercedes-Benz Group; Portland (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Holidays PTO

Disability Insurance

Life Insurance

401(k) Plan

Stock Purchase

Learning Center

Vehicle Discounts

Wellness Program

Job summary

Mercedes-Benz of Beaverton is seeking a friendly Service Greeter to greet customers, route calls, and coordinate messages at the dealership in Beaverton, Oregon.

This full-time role requires clear telephone speech, a professional appearance, and reliable basic computer skills, including typing and 10-key entry.

The position offers competitive pay ($19.00–$21.00 per hour) and a comprehensive benefits package as part of Lithia & Driveway Total Rewards.

Qualifications

• 1+ years experience in a Greeter or related customer service role.
• Must speak clearly on the telephone and convey professionalism.

Responsibilities

• Intercepts incoming calls and decides if interruption is needed.
• Take thorough messages with caller name, company, time and message.
• Provide basic information to general inquiries.
• Maintain phone log and distribute roster.
• File repair orders and support special projects.

Skills

Customer service

Phone etiquette

Professional image

10-key typing

Tools

Typing

Job description

Dealership:L0230 Mercedes-Benz of BeavertonMercedes-Benz of BeavertonNow Hiring – Service Greeter!Pay: $19.00 - $21.00, depending on experienceSchedule: Full-time, Tuesday - SaturdayWhat You'll DoIntercepts all incoming calls and determines whether the person being called should be interrupted.Communicate with callers in a professional, friendly and efficient manner, striving to minimize the answering time and the time they are put on hold.Take thorough messages, including the caller's first and last name, company name if applicable, time, and the message.Communicate messages to the appropriate parties promptly.Provide very basic information to callers who have general inquiries.Serve as service center greeter (i.e. when customer is not met by a Service Advisor and direct to appropriate persons as necessary.Update and distribute company telephone roster when necessary.Maintain Phone log daily.Maintain customer name file daily.File repair orders daily.Special projects as assigned.What You'll Bring1+ years experience as a Greeter or in a related customer service position.Must speak clearly on the telephone and convey an image of professionalism and competence to callers.Ability to convey messages to employees clearly and quickly.Professional personal appearance.Typing and 10 key operation by touch, computer friendly.Acceptable driving record and a valid driver's license in your state of residenceTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.