Service Technician

Pella Corporation; Parsippany-Troy Hills (NJ); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Company truck

Company cell phone

Medical, dental, and vision insurance

Job summary

The Pella New Jersey branch is seeking a window and door Service Technician to serve our customers in the NJ and NY area. The Service Technician inspects, repairs and adjusts Pella windows and doors in the field, diagnosing product issues and communicating with customers and the service team.

This full-time role starts with a 7:00 AM shift, Monday through Friday, and requires general construction knowledge and a valid driver's license.

Qualifications

• Experience in field service or installation is a plus.
• Excellent communication and customer service skills.

Responsibilities

• Inspect, repair and/or adjust Pella windows and doors in the field.
• Diagnose product issues and determine the correct resolution.
• Communicate with customers and internal service team; ensure calls are completed timely and accurately.

Skills

General construction knowledge

Valid driver’s license

Job description

Role Summary

The Pella New Jersey branch is seeking a window and door Service Technician to serve our customers in the NJ and NY area. The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team. This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. This is a full-time position. Work schedule is Monday – Friday, with a 7:00 AM start time. Must have general construction knowledge and a valid driver's license.

Pella Corporation offers the following:

• Hourly pay rate starts at $28.79 with first increase after 6 months followed by annual increases
• Company truck
• Company cell phone
• Full benefits package which includes medical, dental, and vision begins the first of the month following start date
• Health savings and flex spending accounts
• Company paid life insurance
• Company paid short/long term disability insurance
• 401k with company match
• Paid vacation time
• Paid sick time
• Company paid holidays
• Direct deposit
• In-depth training program
• Solid reputation of the Pella Brand