Service Technician

Topcon Solutions Store; Pennsylvania; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Health Savings Account (HSA) and Flex

Job summary

Topcon Solutions Store in the United States (PA area) is hiring an entry-level technical service associate to provide hands-on support for diagnostics, repairs, calibration, and customer assistance. The role offers mentorship and product-specific instruction as you develop repair skills.

You'll diagnose and test returned products, assist customers, process service records, and maintain logs. Training is provided, with a focus on electronics, schematics, and test equipment, while supporting a

Qualifications

• Entry-level position with hands-on training in diagnostics, repairs, calibration and support.
• Interest in electronics and mechanical systems with willingness to learn schematics.
• Basic soldering or willingness to learn soldering.
• Strong customer service and communication skills.
• General computer skills including Office and ERP data entry.

Responsibilities

• Diagnose, test, troubleshoot, and bench repair returned products.
• Assist customers with operation and troubleshooting of products.
• Communicate with customers by phone and email to provide technical support.
• Process orders, parts requests, service records, and work orders.
• Enter information into systems, bill work, maintain logs.
• Calibrate, clean, inspect, and prepare products for return.
• Participate in ongoing technical training to develop skills.

Skills

Customer service

Communication skills

Detail oriented

Willingness to learn

Teamwork

Education

Associate degree in Electronics or related technical field

Tools

Digital multimeters

Oscilloscopes

Soldering

ERP / data entry

Job description

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name.

Summary

Provide technical support to customers and end-users of our products. This is an entry-level position that offers hands-on training in product diagnostics, troubleshooting, repairs, calibration, and customer support. The successful candidate will be mechanically inclined, eager to learn, and interested in developing a career in technical service and electronics repair.

Essential Duties and Responsibilities

• Diagnose, test, troubleshoot, and perform bench repairs on returned products.
• Assist customers with the operation and troubleshooting of products.
• Communicate with customers via phone and email to provide technical support and assistance.
• Process customer orders, parts requests, service records, and work orders.
• Enter information into company systems, bill completed work, and maintain service logs and departmental records.
• Calibrate, clean, inspect, and prepare products for return to customers.
• Participate in ongoing technical training to develop product knowledge and repair skills.
• Perform other duties as assigned.

Requirements and Skills

• Associate degree in Electronics or related technical field, or equivalent combination of education, training, and experience is a plus.
• Entry-level candidates are encouraged to apply. Prior professional repair experience is not required.
• Interest in electronics, mechanical systems, troubleshooting, and hands-on technical work.
• Ability and willingness to learn how to read and interpret schematics.
• Ability and willingness to learn the use of test equipment such as digital multimeters, oscilloscopes, and other diagnostic tools.
• Basic soldering experience or willingness to learn.
• General computer skills, including Microsoft Office and data entry in an ERP or business system.
• Strong customer service and communication skills.
• Strong organizational skills and attention to detail.
• Positive attitude, dependable work ethic, and eagerness to learn.

Career Development

This position is designed as an entry point into our technical service team. Through hands-on training, mentorship, and product-specific instruction, employees will develop the skills necessary to become highly skilled technicians capable of diagnosing, repairing, and supporting a wide range of products.

Physical Requirements

• Able to lift 50 lbs.

Working Conditions

• Inside
• Monday - Friday, 7:30 AM to 4:30 PM
• Medical, dental, and vision insurance
• 401(k) with company match
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Company-paid life insurance
• Company-paid short-term and long-term disability insurance
• Employee Assistance Program (EAP)
• Paid time off and paid holidays
• Ongoing training and professional development