Service Technician

The Shield Co Management, LLC; Minnesota; On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay

Weekly pay

Paid sick and vacation time

401(k) with competitive match

Comprehensive medical, dental, and vision options

Employee Assistance Program

Discounted pest control services

Short- and long-term disability and life insurance

Virtual care options

Job summary

The Shield Co Management, LLC is seeking a Service Technician in Minnesota. This role focuses on delivering exceptional customer service through pest control treatments and inspections, ensuring client satisfaction. Candidates should have customer service experience and a valid driver's license. The position offers competitive hourly pay, weekly compensation, and comprehensive benefits.

Successful applicants will inspect properties for pest activity, recommend treatments, and maintain equipment while adhering to safety and regulatory standards. Join a company that values diversity and offers robust growth opportunities.

Qualifications

• 1+ years of customer service experience preferred.
• Must be 21 years of age or older.
• Possess a valid driver's license and have 3+ consecutive years of driving history.
• Earn and maintain state-required training and pest control licensing if applicable.

Responsibilities

• Perform interior and exterior pest control treatments using approved products and methods.
• Inspect properties for signs of pest activity and recommend appropriate solutions.
• Provide exceptional customer service by explaining treatments and maintaining service records.
• Maintain company equipment, inventory, and vehicles for service quality.
• Follow safety guidelines while utilizing technology to manage appointments.

Skills

Customer service

Problem-solving

Job description

Service Technician

The Service Technician delivers exceptional customer service during scheduled maintenance appointments by inspecting for pest activity, providing effective treatment solutions, and building lasting customer relationships. This role helps ensure customer satisfaction through proactive communication, attention to detail, and consistent service excellence.

Responsibilities

• Perform interior and exterior pest control treatments using approved products and methods while following all safety guidelines and PPE requirements.
• Inspect properties for signs of pest activity, identify treatment needs, and recommend appropriate solutions to address customer concerns.
• Provide exceptional customer service by explaining treatments, answering questions, maintaining accurate service records, and communicating with the office as needed.
• Maintain company equipment, inventory, and vehicles to ensure operational readiness and service quality.
• Follow company policies, regulatory requirements, and safety standards while utilizing technology to manage appointments and service documentation.

Qualifications and Requirements

• 1+ years of customer service experience, preferred.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ consecutive years of driving history; driving a company vehicle is an essential function of the role.
• Earn and maintain state-required training and pest control licensing if applicable (provided).

Benefits

• Competitive hourly base pay of $19–$20 plus additional compensation opportunities.
• Weekly pay—get paid every Friday.
• Paid sick and vacation time along with 10 company‑paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends.
• Comprehensive Health Coverage—Medical, dental, and vision plans designed to fit your needs.
• Financial Well‑Being—401(k) with company match to help you plan for the future.
• Health Savings Options—HSA plans with tax advantages to maximize your healthcare dollars.
• Income Protection—Short‑ and long‑term disability and life insurance options.
• Wellness & Mental Health Support—Employee Assistance Program and wellness resources.
• Flexible Care Access—Virtual care options for convenient, on‑demand support.
• Growth & Stability—A company that invests in your long‑term success.

Physical Demands and Working Requirements

The position may require lifting up to 50 pounds, occasional heavier lifting, standing for long periods, performing physical tasks, and managing repetitive motions. Clear vision is required for both close and distant tasks. Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards is possible; safety gear is required. Moderate noise level in the work environment. Reasonable accommodations may be provided to assist individuals with disabilities in performing essential functions.

Equal Opportunity Employer

EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.