Service Technician

Associated Packaging, Inc.; Mesquite (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Associated Packaging, Inc. in Mesquite, Texas is looking for an Equipment Service Technician to perform installation, maintenance, and repair of equipment. The ideal candidate has 3-5 years of experience in machinery and conveyor equipment, strong customer service skills, and will thrive in a collaborative environment.

You will be responsible for ensuring excellent customer experiences while managing relationships with suppliers and vendors. A valid driver’s license and dependable transportation are required for local travel.

Qualifications

• 3-5 years of experience in machinery and conveyor equipment required.
• Familiarity with scheduling service calls and managing customer relationships.
• Valid driver's license and dependable transportation necessary.

Responsibilities

• Install, repair, and maintain machinery and equipment on-site.
• Train customers on proper usage of equipment.
• Produce detailed service reports and monitor workflow.

Skills

Customer service skills

Proficient computer skills

Analytical and problem-solving skills

Business analysis and project management

Education

High school diploma or equivalent

Tools

MS Office Suite

Allen Bradley or equivalent PLCs

Job description

Equipment Service Technician

The Equipment Service Technician provides excellent technical services and customer service experiences, maintaining strong relationships with manufacturers, suppliers, and sales representatives. The role requires a positive, energetic leader who excels in a collaborative environment.

Key Duties & Responsibilities

• Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers.
• Continual training of equipment and resources necessary to perform the functions of the department.
• Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Manager.
• Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concerns.
• Manage vendor relationships by providing timely communications, problem‑solving, and site visits key suppliers when necessary.
• Coordinate with VP of Sales and Sales Representatives to provide excellent customer support.
• Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions.
• Dismantle machines and equipment to gain access to and resolve issues.
• Diagnose, install, and repair electrical apparatus such as transformers, wiring, electrical, electronic components of machinery and equipment.
• Produce timely and detailed service reports.
• Monitor work procedures, work schedules, and expedite workflow.
• Create and submit a completed expense report each month.
• Assist with office/warehouse needs as time permits.

Education and/or Experience

• A minimum of 3-5 years of experience in machinery and conveyor equipment is required.
• High school diploma or equivalent is required.

Competencies

• Exceptional customer service and people-oriented, capable of building business relationships.
• Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets.
• Local travel and overtime required.
• Minimal overnight travel required.
• Dependable transportation required, valid driver’s license, and proof of insurance.
• Familiarity with scheduling and expediting the turnaround time on service calls.
• Analytical, problem-solving, business analysis, and project management skills.