Service Technician

Quantum Design, Inc.; Machesney Park, Northern (IL, KY); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Health reimbursement account

Short-term disability coverage

401K with company matching

Paid time off and holidays

Job summary

A machinery service company is seeking a Service Technician for extensive travel, assisting with machine installation and technical support. Candidates should possess at least 3 years of technical service experience in capital equipment, particularly in the printing or converting industry. The role requires a strong understanding of electrics, mechanical systems, and excellent customer skills. Benefits include health insurance options, a 401K plan, and a pay range of $25–$35 per hour based on experience.

Qualifications

• Minimum of 3 years in technical service positions, preferably in capital equipment.
• Ability to travel up to 100% of the time.
• Strong understanding of machine electrics and controls.

Responsibilities

• Travel to customer sites for machine installation and repairs.
• Perform equipment training sessions at customer sites.
• Log each service request ensuring detailed information is captured.

Skills

Technical service experience

Customer service skills

Strong communication skills

Mechanical inclination

Tools

Microsoft Office

Adobe Reader/Acrobat

Job description

The Service Technician position is fast-paced requiring the candidate to easily adapt to change and work both independently and as part of a team. The primary function of the position is to travel to customer’s sites to set-up, start-up, repair and technical support of machinery and equipment. 80-100% travel is expected for this position.

Responsibilities

• Travel to customer sites for machine installation, technical service, preventative maintenance and repairs
• Perform equipment training sessions at customer sites
• Attending to the needs of the customer whenever required
• Complete job paperwork on a weekly basis including but not limited to onsite service reports, expense reports, final customer sign off, and more
• Phone support – trouble shooting customer calls and assisting with part calls
• Log each service request (trips and calls) in the call log ensuring detailed information is captured to maintain historical database
• Assist spare parts sales associates with processing part orders and quote requests
• Assist sales department by requesting quotes with the appropriate vendor
• Work on the production floor with machine build department when in-house
• In house machine testing prior to machine shipment
• Communicate with service manager documenting issues and open items upon return from customer visits

Benefits and Pay Information

• HRA & HSA
• Company paid short-term disability coverage
• Optional buy-up life and long-term disability insurance
• Optional supplemental Accident, Hospital and Critical Illness insurances
• 401K and Roth with company matching after 1 year
• 9 paid holidays per year
• PTO
• $25–$35 per hour, based on relevant industry and/or technician experience.

Requirements

Knowledge and Skill Requirements

• A minimum of 3 years in a technical service positions preferably servicing capital equipment in the printing/label/converting/web handling industry
• Willing and able to travel – up to 100% of the time
• Willing and able to work outside normal business hours if needed – nights, weekends and holidays may occasionally be required by customers
• Willing to travel internationally if needed; willing to obtain a valid passport
• Holds and maintains a valid driver’s license and car insurance
• Well versed with machine electrics/controls: AC & DC circuits, AC & DC drives, three phase motors, pneumatics, and PLC’s
• Mechanically inclined (previous machine assembly experience a plus)
• Passionate about customer service and satisfaction; strong communication skills
• Maintains a professional appearance and positive attitude
• Articulate and good telephone manner
• Keen eye for attention to detail and ability to follow procedures
• Strong sense of initiative and a “can do” attitude
• Ability to work independently and as part of a team including outside the service department

Experience in the following programs/processes is required

• Microsoft Office including Word, Excel and Outlook
• Adobe Reader and/or Acrobat

Experience in the following programs/processes is not required, but a plus

• Ability to read electrical, mechanical, hydraulic and pneumatics diagrams