Service Technician

Siddons-Martin Emergency Group; Manor (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

HSA match

Dental insurance

Vision insurance

Short-Term Disability

Long-Term Disability

401K with employer match

Employee Stock Ownership Program (ESOP

Job summary

Siddons-Martin Emergency Group is seeking a service/repair technician for emergency vehicles. Responsibilities include diagnosing and repairing equipment, traveling to customer sites, and ensuring systems function correctly after service.

The role emphasizes customer service, independent work, and the ability to handle pressures while maintaining high repair quality. Extensive travel is required within the territory.

Qualifications

• High School Diploma or GED required.
• Clean driving record and Class B CDL required/able to obtain.
• Knowledge of repair principles in heavy truck repair industry.

Responsibilities

• Responsible for service and repair of all fire apparatus equipment.
• Travel to customer locations for testing and repair.
• Provide troubleshooting and installation of equipment.
• Assist customers and ensure equipment is functioning.
• Confirm equipment is operational after troubleshooting.
• Offer telephone support for troubleshooting.
• Ensure equipment remains in proper working condition after service.

Skills

Travel willingness

Dependable

Customer service

Independent work

Verbal communication

Working under pressure

Manage service calls

Education

High School Diploma or GED

CDL Class B

Heavy Truck repair knowledge

Job description

Company Sponsored Benefits:

Medical (PPO & HDHP options), Company

HSA match, Dental, Vision, Short-Term

Disability, Accident and Hospital Indemnity

Insurance, Telehealth, Voluntary Life

Insurance, Voluntary Critical Illness

401K with Employer Match

Employee Stock Ownership Program

Paid Holidays and Paid Time Off

4 Weeks Paid Parental Leave

Paid Training & Safety Equipment

Company Paid Benefits:

Basic Life & AD&D, Critical Illness

Insurance, Long-Term Disability

Employee Assistance Program

Verizon Wireless Company Discount (eligibility requirements)

Summary

Perform repair work and preventative maintenance on emergency vehicles. Troubleshoot problems specializing in emergency equipment.

Duties and Responsibilities

• Responsible for the service and repair of all fire apparatus equipment.
• Testing and repairing equipment by traveling to the location of the customer.
• Provide troubleshooting and performing installation of equipment.
• Attending to the needs of the customer whenever required.
• Provide confirmation that equipment is functional.
• Provide telephone support to the customer in order to perform troubleshooting.
• Follow through to ensure equipment is in proper working condition after performing troubleshooting.

Qualifications

• Must be willing to travel within an assigned territory.
• Must be dependable.
• Excellent customer service skills, both verbal and written.
• Must assume responsibility for high quality of repair process.
• Must have the ability to work independently or with less supervision
• Should have excellent verbal communication skills
• Must have the ability to work under pressure
• Ability to manage service calls

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.