Service Technician

Pavion Corp; Exton (PA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

Pavion Corp seeks a Service Technician to join its security business unit in Exton, PA. Responsibilities include servicing Burg/CCTV and access systems, troubleshooting, and communicating with customers on-site. A high school diploma plus technical training, security clearance, and a valid driver’s license are required.

Competitive hourly pay and benefits offered. Preferred certifications for Burg/CCTV and Access panels enhance qualifications.

Qualifications

• High School diploma or equivalent with technical training or military background.
• Security clearance is required.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Responds to Burg/CCTV and small access service calls as directed by the Service Manager.
• Troubleshoots system problems or advises customers how to resolve them.
• Solves practical problems under general supervision and communicates status to management.
• Maintains proactive customer interactions and understands customer needs.
• Performs self-study to gain proficiency on required products and applications.
• Completes and documents information on service tickets accurately.
• Works independently and seeks guidance when necessary.
• Performs other duties as assigned.

Skills

Customer service

Troubleshooting

System problem solving

Education

High School diploma or equivalent

Two years technical school / electronics training or equivalent military training

Security clearance

Tools

Valid driver’s license

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Service Technician to join our security business unit.

Primary Responsibilities:

• Responds to and services Burg /CCTV and small access service calls, as requested by the Service Manager or his/her designate
• Apply solutions to system problems by either troubleshooting the system or advising the customer how to resolve the problem
• Solve practical problems and carry out responsibilities under general supervision
• Provides status on service calls to management and recommends actions
• Communicates with the customer upon arrival and before leaving the work site. Continuous proactive customer interactions including an in-depth understanding of customer (s) needs, wants and systems currently in place
• Perform self-study (reading, research, and practice) to obtain technical proficiency on required products and applications
• Reports complete and accurate information on the service tickets
• Work independently and seek guidance when necessary
• Perform other duties as assigned

Basic Qualifications:

• High School diploma or equivalent, plus two (2) years of technical school, electronics training or equivalent military training
• Security clearance
• Valid drivers license and acceptable driving record

Preferred Qualifications:

• Certifications in specific panel types for Burg and CCTV and Access

The hourly pay range for this position is $25.00-$35.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.