Field Service Technician

Atlantic; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Monthly technician bonus program

Cell phone

401K program

Life, accident, disability insurance

Employee assistance program

Company Paid Holidays

Paid Time Off

Job summary

Atlantic Tomorrow's Office is seeking a Field Service Technician to join our on-site team in the United States, New York area. The role focuses on hands-on repairs, customer service excellence, and maintaining equipment uptime across client locations.

The ideal candidate has 1 year of hands-on mechanical repair experience (3+ preferred) and familiarity with printers or copiers, low voltage systems, and related repair tasks. A valid driver's license and reliable vehicle are required.

Qualifications

• High School Diploma or GED required.
• 1 year of hands-on mechanical repair experience; 3+ years preferred.

Responsibilities

• Maximize equipment uptime with timely repair and customer training.
• Manage assets and resources to hit financial targets.
• Communicate professionally with customers and internal teams.
• Provide accurate feedback, parts usage, and meter readings.
• Maintain parts inventory and complete admin duties on time.

Skills

Field service

Customer service

Mechanical repair

Digital copiers

Laser printers

Low voltage machinery

Vehicle mechanics

AC/HVAC

Computer repair

Education

High School Diploma or GED

Job description

Atlantic Tomorrow's Office is a managed services provider that helps organizations achieve more with smart, secure business technology products and services. We implement and manage technologies that boost productivity, control costs and protect businesses. Every day we help our customers focus on their business while we manage their technologies for them. We are “Obsessed with Excellence”, and it shows in everything we do.

We are looking for motivated hands‑on Field Service Technician, the ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide the on‑site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or "fixing the customer" by correcting the client's expectations.

What you’ll be doing

• Maximize equipment up‑time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for our customers
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings
• Maintain accurate parts inventory
• Complete all administrative aspects of the job on time and error‑free
• Perform other activities that our service organization

Qualifications

• High School Diploma or GED required
• 1 year of experience in hands on mechanical repair required; 3 or more years preferred (low voltage machinery, hands on technician, vehicle mechanics, AC/HVAC, computer repair, etc)
• Experience working on digital copiers and/or laser printers preferred (Toshiba, Konica Minolta, Ricoh, HP experience is a plus)
• Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching
• Must have own reliable vehicle, a valid driver's license, & auto insurance coverage (mileage reimbursement provided)
• Competitive base pay
• Monthly technician bonus program
• Cell phone
• 401K program
• Life, accident, disability insurance
• Employee assistance program
• Company Paid Holidays
• Paid Time Off
• And more!

Salary range of $45-60k, depending on experience (hourly paid position).