Service Technician

DNOW; Corpus Christi (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)/Retirement savings

Comprehensive Benefits (medical, dental, vision, life and disability coverage)

Paid vacations/holidays

Career growth opportunities

Friendly work environment

Job summary

DNOW in Corpus Christi, Texas, is seeking a motivated Service Technician to provide excellent customer service. The role involves field service tasks and technical problem-solving to enhance customer satisfaction and retention.

The ideal candidate will hold a high school diploma or equivalent and possess strong interpersonal skills. DNOW offers competitive salary, bonus opportunities, and comprehensive benefits including medical, dental, and retirement savings.

Qualifications

• Assembly experience preferred.
• Basic reading skills; must be able to follow directions.
• Ability to work accurately and thoroughly.

Responsibilities

• Provide service and customer support during field visits.
• Diagnose errors or technical problems and determine solutions.
• Manage all on-site installation, repair, and maintenance tasks.

Skills

Excellent interpersonal skills

Ability to troubleshoot technical equipment

Proficient in oral and written communications

Education

High School diploma or equivalent in work experience

Job description

Overview

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Job Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities
• Build positive relationship with customers

Job Requirements

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications

Benefits

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacations/holidays