Service Technician

The Shield Co Management, LLC; Columbus (OH); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Weekly Pay

Paid sick and vacation time

Comprehensive benefits package

401(k) with company match

Health Coverage

Job summary

The Shield Co. Management is seeking a Service Technician in Columbus, OH to deliver pest control services with a focus on customer satisfaction. You will perform treatments, inspect properties, and communicate with customers and the office to ensure quality and accuracy of service records.

Must have 1+ year of customer service experience and a valid driver’s license with 3+ years driving history. State-required training/licensing provided.

Qualifications

• 1+ years of customer service experience required or preferred.
• Must be 21 years of age or older.
• Valid driver’s license with 3+ years of driving history.
• State-required pest control training/licensing if applicable (provided).

Responsibilities

• Perform interior and exterior pest control treatments using approved products and methods while following all safety guidelines and PPE requirements.
• Inspect properties for signs of pest activity, identify treatment needs, and recommend appropriate solutions to address customer concerns.
• Provide exceptional customer service by explaining treatments, answering questions, maintaining service records, and communicating with the office as needed.
• Maintain company equipment, inventory, and vehicles to ensure operational readiness and service quality.
• Follow company policies, regulatory requirements, and safety standards while utilizing technology to manage appointments and service documentation.

Skills

Customer service

Driver's license

Licensing (pest control)

Education

State-required training (provided)

Tools

Pest control products training

Job description

284 East Campus View Blvd Columbus, Ohio 43235

Service Technician Position Summary

The Service Technician delivers exceptional customer service during scheduled maintenance appointments by inspecting for pest activity, providing effective treatment solutions, and building lasting customer relationships. This role helps ensure customer satisfaction through proactive communication, attention to detail, and consistent service excellence.

Responsibilities

• Perform interior and exterior pest control treatments using approved products and methods while following all safety guidelines and PPE requirements.
• Inspect properties for signs of pest activity, identify treatment needs, and recommend appropriate solutions to address customer concerns.
• Provide exceptional customer service by explaining treatments, answering questions, maintaining accurate service records, and communicating with the office as needed.
• Maintain company equipment, inventory, and vehicles to ensure operational readiness and service quality.
• Follow company policies, regulatory requirements, and safety standards while utilizing technology to manage appointments and service documentation.

Qualifications and Requirements

• 1+ years of customer service experience, preferred.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of the role.
• Earn and maintain state-required training and pest control licensing if applicable (provided).

Why Work for EcoShield Pest Solutions?

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.

This position offers an hourly base pay range of $18.00 - $21.00, plus additional compensation opportunities. Please note that actual earning beyond base pay will vary based on sales.

• Weekly Pay - get paid every Friday!
• Paid sick and vacation time along with 10 company-paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with a competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends.
• Comprehensive Health Coverage - Medical, dental, and vision plans designed to fit your needs.
• Financial Well-Being - 401(k) with company match to help you plan for the future.
• Health Savings Options - HSA plans with tax advantages to maximize your healthcare dollars.
• Income Protection - Short- and long-term disability and life insurance options.
• Wellness & Mental Health Support - Employee Assistance Program and wellness resources.
• Flexible Care Access - Virtual care options for convenient, on-demand support.
• Growth & Stability - A company that invests in your long-term success.

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions. Capable of regularly lifting up to 50 pounds, with occasional heavier lifting. Requires clear vision for both close and distant tasks, with adjustable focus. Must be able to stand for long periods, perform physical tasks, and manage repetitive motions. Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required. Moderate noise level in the work environment. Potential exposure to pests, mold, allergens, and structural hazards; safety gear required. The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.