Service Technician

Next Door & Window; Burr Ridge (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K with profit sharing

Health and Dental benefits

Paid holidays off

Flexible Spending account

Job summary

Next Door & Window in the Chicago area seeks a Window and Door Replacement Service Technician to perform on-site repairs, adjust hardware, and provide high-quality customer service.

The role reports to the Service Manager and requires 2+ years in window/door service or related fields, strong attention to detail, and the ability to work a 40-hour week with potential overtime. Equal opportunity employer.

Qualifications

• Eye for detail; accuracy is imperative.
• Ability to meet deadlines.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Team player with initiative.
• Excellent service skills to satisfy customer concerns.
• Mechanical aptitude to diagnose and problem solve.
• Two years' experience in window/door installation or service preferred.

Responsibilities

• Field service repair of customer window and door issues.
• Identify product and repair parts needed to correct customer concerns.
• Adjust doors and windows for proper operation.
• Paint and stain touch ups as required.
• Casing and trim installation.
• Provide a level of Customer Service.

Skills

Eye for detail

Deadline-driven

Oral and written communication

Organizational skills

Team player

Customer service

Mechanical aptitude

Job description

Why work for Next Door & Window?

• Employee loyalty as many of our employees have been with us for 10+ years
• 401K with profit sharing
• Health and Dental benefits
• Paid holidays off
• Flexible Spending account offered
• Holiday parties
• Monthly in office events
• Spirit Days
• Paid vacation that increases with seniority

Why work for Next Door & Window?

• Employee loyalty as many of our employees have been with us for 10+ years
• 401K with profit sharing
• Health and Dental benefits
• Paid holidays off
• Flexible Spending account offered
• Holiday parties
• Monthly in office events
• Spirit Days
• Paid vacation that increases with seniority

About Us

Next Door & Window offers premium replacement windows & exterior doors to residents of the greater Chicagoland area. Next Door & Window is the leading home improvement company to turn to for house windows, entry doors, and house siding. A family tradition since 1947, we have helped homeowners throughout Northeast Illinois, and the nearby areas boost the curb appeal, functionality, and energy efficiency of their homes by replacing their outdated or damaged windows and doors with contemporary upgrades that are built to last.

The Window and Door Replacement Service Technician will report directly to the Service Manager.

Service Technician - General Responsibilities:

• Field Service repair of customer window and door issues.
• Identify product and repair parts needed to correct customer concerns
• Adjust doors and windows for proper operation
• Paint and stain touch ups as required
• Casing and trim installation
• Provide a level of Customer Service

Service Technician Experience Required:

• Preferably a minimum of two years' experience in a window/door installation or service environment OR General experience in the following industries translate well to this role:
• • Handyman industry
  • Small engine repair
  • Appliance repair

Repair Service Technician Qualifications:

• Eye for detail as accuracy is imperative
• Ability to meet deadlines
• Excellent oral and written communication skills
• Excellent organizational skills
• Ability to be an effective team member and display initiative
• Excellent service skills to satisfy customer concerns
• Mechanical aptitude to diagnose and problem solve

Service Technician Time Requirement:

• 40 hours per week with potential for overtime
• Window and Door Replacement Service Technician must be available to work Monday through Friday and occasional Saturdays (Opportunities for overtime)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.