Installation Technician

Hotwire Communications; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays

Hotwire Service Discounts

Job summary

Hotwire Communications seeks an Installation Technician in Miami, FL, responsible for quality installation practices and customer training for video, voice, and internet services. The role involves assisting with fiber-optic activation, troubleshooting issues, and ensuring safe work practices. Candidates should have a high school diploma, at least three years of related experience, and strong preference for Cisco certifications. Benefits include 401K with a company match, paid vacation, and service discounts.

Qualifications

• Minimum of 3 years’ experience in installing, testing, and troubleshooting cable, phone, and internet.
• Active and clean, non-restrictive, state-issued driver’s license required.
• Strong preference for Cisco certifications, CCT or CCENT, and Microsoft Certifications, MCSA.

Responsibilities

• Assist installation teams with fiber-optic telecommunication activation.
• Install and service video, voice, and internet for customers.
• Troubleshoot video, telephone, and internet problems.

Skills

Fiber Optic Cabling experience

Proficiency using small hand tools and larger power tools

Ability to work on a ladder

Education

High School Diploma or equivalent

Associates Degree in Internet Technologies

Job description

The Installation Technician will be responsible for quality installation practices and customer training during installation of services including video, voice, and internet.

RESPONSIBILITIES

• Assist installation and other teams with customer activation of fiber‑optic telecommunication in subscriber homes (e.g., pulling low‑voltage wire); including single family, condo and apartments in various locations.
• Install and service full video services, including analog, digital, and HD TV
• Install, service, and disconnect telephone and internet customers
• Punch down telephone lines.
• Maintain a safe work environment by following safe practices and adhering to safety policies, which includes practicing safe driving techniques.
• Install all types of CAT5/CAT6 drop wire and install connectors on CAT5/CAT6 drop wire.
• Trouble shoot video, telephone and internet problems from any telecommunications demark to customer premise equipment
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on‑call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or equivalent required, Associates Degree in Internet Technologies is preferred
• Must have minimum of 3 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non‑restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• Strong preference for Cisco certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on‑call rotation as needed

BENEFITS

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays
• Hotwire Service Discounts

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.