Shop Service Technician

DNOW; Michigan; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus

401(k) plan

Medical benefits

Career growth

Paid vacation

Job summary

DNOW in Michigan is seeking a Service Technician to deliver exceptional field service, support customers, and ensure equipment operates reliably. You will coordinate field work, diagnose issues, and document outcomes to maximize customer satisfaction and retention.

You will join a team that values safety, thorough testing, and proactive communication. A high school diploma and strong interpersonal skills are required; assembly experience is a plus, with a flexible schedule and training

Qualifications

• High School diploma or equivalent.
• Excellent interpersonal & communication skills.
• Assembly experience preferred.
• Ability to troubleshoot and service technical equipment.
• Flexible shifts and adaptability to changing schedules.
• Familiarity with mobile tools and apps.

Responsibilities

• Provide service and customer support during field visits.
• Tie workflow to schedule.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle safely and use field automation systems.
• Follow all company procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Understand customer requirements and make appropriate recommendations.
• Build positive relationships with customers.

Skills

Interpersonal skills

Oral and written communication

Troubleshooting

Field service experience

Mobile tools familiarity

Education

High School diploma or equivalent

Tools

N/A

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipmentAbility to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays