Service Technician

DNOW; Williston (ND); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Bonus

401(k)

Retirement savings

Comprehensive benefits (medical,Dental

Vision, life and disability

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a Service Technician to deliver exceptional customer service during field visits, installations, repairs and maintenance. You will coordinate with scheduling, diagnose issues, and provide detailed work reports while maintaining safety and adherence to procedures.

The role requires a High School diploma or equivalent, strong communication skills, and the ability to work flexible shifts. Experience with field automation systems and mobile tools is beneficial and the team supports

Qualifications

• High School diploma or equivalent is required.
• Excellent interpersonal and communication skills.
• Assembly experience is preferred.
• Able to troubleshoot, test, repair and service equipment.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Coordinate workflow with scheduling.
• Manage on-site installation, repair, maintenance, and testing tasks.
• Diagnose errors or technical problems and determine solutions.
• Produce detailed service reports and document processes.
• Operate vehicle safely and use field automation systems.
• Follow all field procedures and cooperate with technical teams.
• Understand customer requirements and recommend solutions.

Skills

Interpersonal skills

Oral & written communication

Assembly experience

Troubleshooting

Follow directions

Education

High School diploma or equivalent

Tools

Field automation systems

Mobile tools/applications

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches

• Tie workflow to schedule

• Manage all on site installation, repair, maintenance, and test tasks

• Diagnose errors or technical problems and determine proper solutions on equipment.

• Produce timely and detailed service reports

• Document processes

• Operate vehicle in a safe manner and use field automation systems

• Follow all company’s filed procedures and protocols

• Cooperate with technical team and share information across the organization

• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.

• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience

• Excellent interpersonal skills, proficient in oral and written communications

• Assembly experience preferred

• Basic reading skills. Must be able to follow directions

• Ability to troubleshoot, test, repair, and service technical equipment

• Ability to perform work accurately and thoroughly

• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea

• Ability to work flexible shifts and to adapt to changing work schedules

• Familiarity with mobile tools and applications.

BENEFITS:

• Competitive Salary + bonus

• 401(k)/ Retirement savings

• Comprehensive Benefits (medical, dental, vision, life and disability coverage)

• Career growth opportunities

• Friendly work environment

• Paid vacation/holidays