Service Technician

Tri City Glass & Door Inc; Appleton (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Health, Dental, Vision

401(k) with generous match

Paid Time Off (PTO)

Short and Long-Term Disability

Paid holidays

Flex Saving Account (FSA)

Health saving account (HSA)

Life insurance

Company discounts

Employee referral bonus

Employee assistance program

Job summary

Tri City Glass & Door Inc is hiring a Service Installer to safely install and repair glass products, hardware, and electronics across sites in the region. Training is provided, and no prior experience is required. Expect to work indoors and outdoors with travel to various sites as needed.

The role emphasizes safety, precise installation, and strong communication with customers and the scheduling team to meet service deadlines.

Qualifications

• High School Diploma or equivalent.
• Maintain a valid Driver’s License.
• Must be 18 years or older to operate power tools.
• Previous construction/residential experience, plus.
• Mechanical aptitude and familiarity with hand tools, tape measures, levels, power tools, etc.
• Ability to regularly lift and/or carry up to 75 lbs.
• Ability to perform physical tasks for extended periods including standing, walking, climbing, bending, pushing, pulling, and twisting over surfaces.
• Ability to climb and/or work at heights while utilizing stairs, ladders, personnel lifts, or scaffolding.
• Ability to work independently or in a team.
• Ability to prioritize, multitask, and problem-solve.
• Ability to work out of town overnight, occasionally.

Responsibilities

• Install and repair door hardware, locks, rekeying, automatic operators, automatic sliding doors, and electronics.
• Read and understand work orders, shop drawings, and architectural plans.
• Discuss and review customer orders to ensure materials needed are available.
• Fulfill work orders to satisfy customer service requirements.
• Communicate with customers onsite and/or scheduling team about delays or early arrivals.
• Measure, cut, and fabricate accurately while installing materials in the field.

Skills

Mechanical aptitude

Teamwork

Problem-solving

Communication with customers

Education

High School Diploma or equivalent

Driver's License

Tools

Hand tools

Tape measures

Levels

Power tools

Job description

Join Our Team and Own a Piece of the Future!

Are you ready to take the next step in your career and become a part-owner of an innovative company? We are looking for enthusiastic individuals to join our team, and no prior experience is necessary! We provide comprehensive training to ensure your success. This is your chance to grow with us and share in the rewards of our collective success.

The Service Installer will safely and successfully complete the installation or repair for all products, services, and glass along with any repair work needed to ensure the best possible service and results for our customers. Work includes installing and repairing door hardware, locks, rekeying, automatic operators, automatic sliding doors, and electronics.

Essential Duties and Responsibilities will include the following

• Required to wear and use personal protective equipment per Tri City Glass & Door and contractor policies.
• Read and understand work orders, shop drawings, and architectural plans.
• Discuss and review customer orders to ensure the appropriate materials needed to complete the work order are available.
• Fulfill work orders to satisfy customer service requirements.
• Using mechanical aptitude and strong attention to detail, problem-solve installation and or any customer concerns as they come up, on both new products and existing to ensure all work is done properly.
• Communicate with our customers onsite and/or scheduling team in the event jobs are delayed or early.
• Use strong problem-solving skills to minimize waste and rework.
• Measure, cut, and fabricate accurately while installing materials in the field to ensure top-quality, trouble-free installations.
• Maintain a neat and clean truck and work area.
• Restock the truck as needed; replenishing any material used from stock, filling out all paperwork to maintain the truck stock.
• Collect amount due for service performed as directed by Service Coordinator.
• Practice safe work methods at all times, report, and respond to hazardous situations.
• Travel safely to work sites accordingly to the job order in the company’s vehicle within assigned territories in the state.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Maintain a valid Driver’s License.
• Must be 18 years or older of age to operate power tools.
• Previous construction/residential experience, plus.
• Mechanical aptitude and familiarity with hand tools, tape measures, levels, power tools, etc.
• Ability to regularly lift and/or carry up to 75 lbs.
• Ability to perform physical tasks for extended periods including standing, walking, climbing, bending, pushing, pulling, and twisting over surfaces.
• Ability to climb and/or work at heights while utilizing stairs, ladders, personnel lifts, or scaffolding.
• Ability to work independently or in a team.
• Ability to prioritize, multitask, and problem-solve.
• Ability to work out of town overnight, occasionally.

Work Environment

The work environment will be both indoor and outdoor in the client’s business, year-round.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Health, Dental, Vision
• 401(k) with a generous employer match
• Paid Time Off (PTO)
• Short and Long-Term Disability
• Paid holidays
• Flex Saving Account (FSA)
• Health saving account (HSA)
• Life insurance
• Company discounts
• Employee referral bonus
• Employee assistance program

EEO STATEMENT

Tri City Glass & Door is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age disability or any other status protected by law. We will provide reasonable accommodation to qualified individuals with disabilities.