Service Technician

MOEbiz; Alexandria (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company car & gas card

Paid Holidays

Paid vacation/sick days

Health, Dental, Vision insurance

Job summary

A leading service provider in Central Louisiana is seeking a Service Technician responsible for diagnosing and maintaining networked devices at customer sites. The ideal candidate will have a high school diploma and preferably an Associate's degree in electronics. Key responsibilities include providing technical support, maintaining documentation, and ensuring effective communication with clients. Benefits include a company car, health insurance, paid holidays, and a 40-hour workweek. Veterans are encouraged to apply.

Qualifications

• Must be located in Central Louisiana.
• Experience with Sharp, HP, Ricoh, and Epson preferred.
• Valid driver’s license and good driving record required.
• Must have a clean background check and be willing to pass a drug screen.

Responsibilities

• Diagnose, repair, and maintain devices at customer sites.
• Connect equipment to networks and computers.
• Maintain accurate documentation and inventory.
• Arrive onsite by 8:00 AM and coordinate service calls with supervision.
• Input data into remote service software and communicate service outcomes to customers.

Skills

Excellent verbal communication

Excellent analytical skills

Troubleshooting

Customer service

Clean background check

Education

High school diploma or GED

Associate's degree in electronics

Tools

Remote service software

HP

Ricoh

Epson

Job description

At MOEbiz, we pride ourselves on 102 years of helping businesses operate efficiently and productively. While our technology evolves, our core philosophy remains the same: treat others the way we wish to be treated. We ensure offices have the right equipment and prompt service, delivering professionally and punctually with fast, personalized support.

Position Summary

As a Service Technician, you'll diagnose, repair, and maintain mono and color stand-alone and networked devices at customer sites. You'll also connect equipment to networks and computers as needed, offering top-notch technical support and serving as the first-line expert for technical inquiries. Additionally, you'll maintain accurate documentation, inventory, and administrative paperwork for company assets and parts.

Essential Duties and Responsibilities

Arrive onsite by 8:00 AM and confirm the first service call for the next morning by 5:00 PM.

Bring necessary tools and supplies, contacting the Service Field Supervisor if additional items are needed.

Present a professional appearance and communicate with clients before and after resolving issues. Explanation of service performed, or additional parts or needs is also required.

Input data into remote services software and maintain open communication with the service team and management.

Expectations of the Job

Ask customers to describe the problem/service request and run a test print if possible.

Use logical troubleshooting methods to identify and verify the problem, performing necessary repairs and preventative maintenance.

Order repair parts through remote service software and review the problem and solution with the customer.

Maintain productivity benchmarks: average 4 calls/day, 4-hour response time or less, call back rate under 20%, 7.5 hours of accountable time/day, and 65% efficiency, while attending meetings, checking emails, and cooperating with random audits.

Physical expectations: speak clearly, hear effectively, use electronic devices for data entry, bend, stoop, push, pull, lift up to 80 pounds, use hand tools, and work with chemicals like toner and cleaning solutions.

Must be located in Central Louisiana.

Required high school diploma or GED.

Associates degree in electronics or equivalent.

Sharp, HP, Ricoh, and Epson experience is preferred.

Excellent verbal and written communication skills.

Excellent analytical skills for written and numerical data.

Valid driver’s license and good driving record.

Clean background check and drug screening.

Veterans encouraged to apply.

Monday - Friday 8:00am - 5:00pm (40 hours a week).

Company car & gas card.

Paid Holidays.

Paid vacation/sick days.

Health, Dental, Vision insurance offered.