Master Service Technician

DOCUmation; Arlington (TX); On-site; USD 30,000 - 47,000; Full time

Job summary

A technology solutions provider is seeking a Master Service Technician for their Arlington, TX location. This role requires 5+ years in a technician position, focusing on the maintenance and repair of office product equipment. The successful candidate will prioritize customer satisfaction while efficiently managing resources. Technical knowledge of brands such as Kyocera and Xerox is essential. The position offers full-time employment within a mid-senior level context and includes responsibilities such as maximizing equipment up-time and developing team members.

Qualifications

• 5+ years at an Associate or Entry Level Technician position preferred.
• Experience working with Kyocera, Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred.
• A+ / N+ Certification desired.

Responsibilities

• Maximize equipment up-time through timely response and effective repair.
• Assist with the development of AEs assigned to the Field Service Team.
• Manage utilization of assets and resources to achieve financial results.
• Analyze customer needs and influence sales volume growth.
• Communicate courteously with customers and teams.

Skills

Technical knowledge/skills

Attention to Detail

Customer service orientation

Business skills

Communications – verbal and written

Planning and organizing

Teamwork

Follow-up

Quality standards

Follow-up

Education

High School Diploma or GED

AA Degree or equivalent technical training

Xerox Production training

A+ / N+ Certification desired

6 Manufacturer Training Classes

PA Rating / exceeds requirements

Tools

Kyocera

Xerox

Ricoh

Konica-Minolta

Riso Copiers/Printers

Job description

Master Service Technician

DOCUmation

Job Details

• Position: Master Service Technician
• Department: Service
• Reports To: Field Service Manager
• Salary Grade: DOE
• FLSA Status: Full Time / Non-Exempt / Hourly
• Location: Wichita Falls

Description

This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
• Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing.
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.

• Complete all administrative aspects of the job on-time and error-free.
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
• Perform other activities that support DOCUmation and our service organization.

Experience & Required Skills

• 5+ years at an Associate or Entry Level Technician position preferred
• Technical knowledge/skills
• Analysis (problem identification)
• Attention to Detail
• Customer service orientation
• Business skills
• Communications – verbal and written
• Planning and organizing, (work management)
• Teamwork (cooperation)
• Work standards (concern for quality)
• Follow-up

Education & Certification

• Minimum: High School Diploma or GED; AA Degree or equivalent technical training
• Experience working on Kyocera, Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred
• Xerox Production training
• A+ / N+ Certification desired
• 6 Manufacture Training Classes
• PA Rating / exceeds requirements

Physical Requirements

• Ability to lift 50 pounds and transport equipment parts and boxes

Special Requirements

• Must have a valid Driver’s License and a clean driving record.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting