Service Team Lead: Training & Technical Coach

Mr. Electric; Georgia; On-site; USD 52,000 - 78,000; Full time

Job summary

Mr. Electric is seeking a Service Professional Team Leader to guide and develop a field service team. The role includes providing technical and sales training, ensuring work quality, and supporting scheduling, stock planning, and customer satisfaction.

The position emphasizes leadership, problem solving, and hands-on work to grow the team and meet customer requirements. Candidates should be ready to lead 7 days a week with on-call responsibilities as needed.

Qualifications

• Ability to work in a team and use initiative to solve problems.
• Ability to work sensitively and effectively with a diverse team.
• Multi-task with frequent interruptions, working under pressure efficiently and effectively.
• Demonstrate punctuality and dependability.

Responsibilities

• Provide technical training to service professionals and sales training to team members.
• Lead the team to grow and meet schedules and customer requirements.
• Review daily material list and assist with stock planning.
• Schedule training and review daily work schedules with the branch manager.
• Support dispatch to improve daily routing and service efficiency.
• Monitor KPI and sales performance of the team and branch.

Skills

Teamwork

Initiative

Stress management

Punctuality

Tools

Service Titan

Job description

Mr. Electric is seeking a Service Professional Team Leader to guide and develop a field service team. The role includes providing technical and sales training, ensuring work quality, and supporting scheduling, stock planning, and customer satisfaction.

The position emphasizes leadership, problem solving, and hands-on work to grow the team and meet customer requirements. Candidates should be ready to lead 7 days a week with on-call responsibilities as needed.