Service Team Lead, Field Operations

Cummins Inc; Gillette (WY); On-site; USD 65,000 - 90,000; Full time

Job summary

Cummins Inc. in Gillette, WY is seeking a Service Supervisor to lead our on-site Service Operations team. You will manage Service Technicians and Team Leaders, coordinate repair plans with customer quotes, and drive efficient work schedules.

Focus is on coaching, monitoring quality, and clear communication with technicians and customers to resolve issues and continually improve performance.

Qualifications

• Experience supervising maintenance/service technicians.
• Strong communication and organizational skills.
• Ability to coach and provide feedback.

Responsibilities

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and escalate issues as needed.

Job description

Cummins Inc. in Gillette, WY is seeking a Service Supervisor to lead our on-site Service Operations team. You will manage Service Technicians and Team Leaders, coordinate repair plans with customer quotes, and drive efficient work schedules.

Focus is on coaching, monitoring quality, and clear communication with technicians and customers to resolve issues and continually improve performance.