Service Supervisor – Lead Repairs & Tech Coaching (On-Site)

Karyaar; Downey (CA); On-site; USD 87,000 - 130,000; Full time

Job summary

Cummins Inc in Downey, CA seeks a Service Supervisor to lead service operations on-site. You will schedule technicians, coordinate repairs, and ensure safety and quality while maintaining strong customer relationships.

You will coach technicians, manage logistics, and provide accurate quotes. This role emphasizes continuous improvement and rapid issue resolution to minimize downtime and protect customer commitments.

Qualifications

• College degree or equivalent required.
• Licensing for export controls or sanctions regulations may be required.
• Experience in diesel or natural gas engines.
• Experience leading a team in a shop service environment.
• Proficiency with customer quotes and warranty processes.

Responsibilities

• Schedule and coordinate technicians to ensure timely repairs.
• Communicate repair plans and monitor technician performance.
• Coach and develop technicians to build leadership skills.
• Serve as first-line support and escalate complex issues.
• Manage service logistics: labor, materials, equipment, and safety.
• Provide accurate quotes and update customers on status.
• Identify process gaps and drive continuous improvements.

Skills

Diesel and/or Nat Gas engines

Scheduling & dispatching

Coaching technicians

Cummins Warranty/Policy

Customer quotes

Warranty claims

Computer literacy

Cummins QSOL/Insite

Customer service experience

Education

College degree or equivalent experience

Tools

Cummins QSOL/Insite

Job description

Cummins Inc in Downey, CA seeks a Service Supervisor to lead service operations on-site. You will schedule technicians, coordinate repairs, and ensure safety and quality while maintaining strong customer relationships.

You will coach technicians, manage logistics, and provide accurate quotes. This role emphasizes continuous improvement and rapid issue resolution to minimize downtime and protect customer commitments.