Service Operations Leader – Flexible, Travel‑Ready

Crane NXT, Co.; Columbus (OH); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Travel opportunities

Job summary

Crane NXT is seeking a Service Manager to lead field service operations for Cummins Allison and CPI products across the assigned territory. You will champion a customer‑centric service culture, collaborate with support and sales, and drive performance through KPI monitoring and process improvements.

You will recruit and develop service technicians, implement training, and ensure safety and regulatory compliance while managing budgets and long‑term service initiatives.

Qualifications

• Bachelor's degree required.
• 3–5 years in service management or supervisory roles.
• Proven track record in leading technical field services.
• Strong leadership and mentoring abilities.
• Excellent problem-solving and communication skills.
• Willingness to travel within the assigned territory.

Responsibilities

• Foster a customer-centric approach to ensure satisfaction across customers.
• Collaborate with support and sales teams to deliver timely service.
• Monitor KPIs and improve response times, technician utilization, and SLA attainment.
• Lead recruitment, hiring, and management of service technicians.
• Implement training programs to enhance technician skills.
• Mentor teams and develop succession plans; ensure safety and regulatory compliance.
• Drive process improvements and use emerging technologies to enhance service delivery.
• Manage budgets, forecasts, and workforce planning.

Skills

Leadership

Customer focus

Data-driven

Communication

Problem-solving

Education

Bachelor's degree

Tools

SAP

Salesforce Field Service Lightning

Qlik

Job description

Crane NXT is seeking a Service Manager to lead field service operations for Cummins Allison and CPI products across the assigned territory. You will champion a customer‑centric service culture, collaborate with support and sales, and drive performance through KPI monitoring and process improvements.

You will recruit and develop service technicians, implement training, and ensure safety and regulatory compliance while managing budgets and long‑term service initiatives.