Field Service Supervisor

Cummins Inc; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. is seeking a Service Supervisor for Round Rock, TX to lead Service Technicians and Team Leaders. You will ensure efficient scheduling, clear repair plans, and high-quality repairs while driving process improvements and strong customer satisfaction.

The role emphasizes leadership, safety, and hands-on problem solving within a dynamic service environment at an on-site facility with flexible arrangements.

Qualifications

• Requires college/university degree or equivalent experience.
• Experience leading a service team preferred.
• Must understand service diagnostics and tools.

Responsibilities

• Supervise technicians and team leaders to keep optimized work schedules.
• Explain repair plans to technicians and align with quotes.
• Monitor productivity and repair quality; coach for improvement.
• Assist technicians and escalate complex issues as needed.
• Manage service logistics for safety, quality, and efficiency.
• Review quotes for accuracy; inform customers of status and changes.
• Drive continuous improvement to meet customer and organizational goals.
• Resolve repair issues promptly and address warranty concerns.

Skills

Financial acumen

Effective communication

Customer focus

Directs work

Accountability

Conflict management

Diagnostics application

Electronic service tools

Safety mindset

Customer experience ownership

Supervise technicians & admins

Education

Bachelor’s degree or equivalent

Tools

Diagnostics Application

Electronic Service Tool Application

Job description

Cummins Inc. is seeking a Service Supervisor for Round Rock, TX to lead Service Technicians and Team Leaders. You will ensure efficient scheduling, clear repair plans, and high-quality repairs while driving process improvements and strong customer satisfaction.

The role emphasizes leadership, safety, and hands-on problem solving within a dynamic service environment at an on-site facility with flexible arrangements.