Service Team Lead – Automotive Service Excellence

VIP Tires & Service; Wallingford (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

VIP Tires & Service in Wallingford, CT seeks a Service Manager II to support the Service Manager and lead a team to deliver exceptional customer experiences while upholding VIP standards.

As a development role, you will ensure safety, coach staff, manage scheduling, and coordinate with management to drive results across daily, weekly, and monthly performance metrics.

This position requires strong leadership, automotive knowledge, and a commitment to training and compliance.

Qualifications

• Minimum two years of automotive service management experience.
• Two-year college or technical school program is recommended.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Maintain workplace safety as priority and enforce policies.
• Perform duties of Assistant Manager and lead a VIP team.
• Hire and develop associates, ensure LMS and vendor training.
• Schedule team to meet customers' needs across all hours.
• Communicate with team via daily huddles and store meetings.
• Oversee dispatching and assignment of work orders to technicians.

Skills

People management

Verbal and written communication

Business acumen

Organization & time management

Automotive servicing knowledge

Education

Two years related experience in automotive service management

Two-year college or technical school program recommended

Equivalent combination of education and experience

Job description

VIP Tires & Service in Wallingford, CT seeks a Service Manager II to support the Service Manager and lead a team to deliver exceptional customer experiences while upholding VIP standards.

As a development role, you will ensure safety, coach staff, manage scheduling, and coordinate with management to drive results across daily, weekly, and monthly performance metrics.

This position requires strong leadership, automotive knowledge, and a commitment to training and compliance.