Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

Lensa; NORTH MIAMI BEACH (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading career site is seeking a Service Team Coordinator to handle customer service calls related to patient scheduling and inquiries. The role emphasizes excellent customer service and requires a high school diploma, along with at least 2 years of experience. Join a team dedicated to transforming healthcare for seniors, offering competitive pay and career growth.

Benefits

Competitive pay

Benefits

Career growth

Work-life balance

Qualifications

• At least 2 years of customer service experience, preferably in a call center.
• Experience in a healthcare environment is highly preferred.

Responsibilities

• Handle inbound and outbound calls for patient scheduling and inquiries.
• Document interactions using web-based tools.
• Collaborate with team members to deliver VIP customer service.

Skills

Verbal Communication

Active Listening

Organizational Skills

Multi-tasking

Customer Service

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day for our patients and team members. Are you innovative, entrepreneurial, and ambitious? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we expand rapidly, we need great people to join our team.

The Service Team Coordinator handles outbound and inbound customer service calls related to patient scheduling, inquiries, and sales. This role emphasizes excellent customer service, supporting better patient health and complying with policies and regulations. It may require in-office presence when needed.

The schedule is Tuesday through Saturday, 11:00AM-8:00PM Eastern time.

Essential Job Duties/Responsibilities

• Handle inbound and outbound calls in a call center environment for patient scheduling, sales, and inquiries.
• Respond to patient inquiries following ChenMed’s care model.
• Follow up to ensure patient satisfaction and escalate issues as needed.
• Make timely decisions based on department standards and policies.
• Document interactions using web-based tools.
• Provide prompt, accurate service to foster loyalty.
• Collaborate with team members across departments to deliver VIP customer service.
• Perform other duties as assigned by management.

Knowledge, Skills, and Abilities

• Business acuity and understanding of core functions and procedures.
• Exceptional verbal communication and active listening skills.
• Strong organizational and multi-tasking abilities.
• Passion for serving others, especially seniors, with initiative and solutions.
• Ability to operate effectively in a demanding environment.
• Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Willingness to work overtime as needed.
• Willingness to travel up to 10% locally, regionally, and nationally.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

• High school diploma or GED required.
• At least 2 years of customer service experience, preferably in a call center.
• Experience in a healthcare environment is highly preferred.
• Experience with web-based CRM systems.

Join ChenMed to transform healthcare for seniors and improve lives. We offer competitive pay, benefits, career growth, and work-life balance. Apply now!