Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

ChenMed LLC; Miami (FL); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Team Coordinator to enhance patient interactions and support healthcare services. This hybrid role involves managing customer service calls, ensuring patient satisfaction, and collaborating with various departments. Ideal candidates will possess strong communication skills, a passion for serving seniors, and the ability to thrive in a fast-paced environment. Join a family-owned, physician-led organization that values innovation and commitment to improving healthcare for seniors. Be part of a team that makes a difference every day while enjoying competitive compensation and a supportive work-life balance.

Benefits

Comprehensive Benefits

Career Development Opportunities

Great Work-Life Balance

Qualifications

• At least 2 years of customer service experience, preferably in a call center.
• Experience in a fast-paced healthcare environment is highly preferred.

Responsibilities

• Handle inbound and outbound calls related to patient scheduling and inquiries.
• Document interactions using web-based technology.
• Collaborate with team members to promote VIP customer service.

Skills

Customer Service

Verbal Communication

Active Listening

Organizational Skills

Multi-tasking

Microsoft Office Suite

Keyboarding

Bilingual Skills (Spanish, Creole, Vietnamese)

Education

High School Diploma or GED

Tools

Web-based Customer Relationship Management Systems

Job description

We’re unique. You should be, too.

We’re changing lives every day, for both our patients and our team members. Are you innovative and entrepreneurial? Do you have a strong work ethic and ambition? Are you someone who inspires others with kindness and joy?

We’re different from most primary care providers. As we rapidly expand, we need great people to join our team.

The Service Team Coordinator is responsible for handling outbound and inbound customer service calls related to patient scheduling, general inquiries, and other patient interactions. The role focuses on providing excellent customer service, supporting better patient health, and assisting with key business functions across all ChenMed entities, in accordance with policies and regulations. The incumbent is also tasked with meeting departmental quality, compliance, and productivity standards while delivering VIP-level service. This is a hybrid role that may require in-office presence when needed.

The schedule for this position is Tuesday through Saturday, from 11:00 AM to 8:00 PM Eastern time.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Operate in a call center environment, handling inbound and making outbound calls related to patient scheduling, sales, and inquiries.
• Respond to patient inquiries aligned with the ChenMed care model.
• Follow up with patients to ensure satisfaction and escalate issues as needed.
• Make timely decisions according to department standards and policies.
• Document interactions using web-based technology.
• Maintain business relationships by providing prompt and accurate service to foster loyalty.
• Collaborate with team members across departments to promote VIP customer service and positive patient interactions.
• Perform additional duties as assigned or modified by management.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Business acuity at a competent level.
• Strong knowledge of core job functions, practices, and procedures.
• Exceptional verbal communication and active listening skills.
• Excellent organizational and multi-tasking abilities.
• A passion for serving others, especially seniors, with proactive solutions.
• Ability to operate effectively in a demanding environment.
• Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); familiarity with other relevant systems.
• Willingness to work overtime as needed.
• Willingness to travel locally, regionally, and nationally up to 10%.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED required.
• At least 2 years of customer service experience, preferably in a call center.
• Experience in a fast-paced healthcare environment is highly preferred.
• Experience with web-based customer relationship management systems.

We’re ChenMed, transforming healthcare for seniors and improving America’s healthcare system. Family-owned and physician-led, we focus on enhancing the health and well-being of our populations. As we grow rapidly, we aim to rescue more seniors from inadequate healthcare.

ChenMed offers competitive compensation, comprehensive benefits, career development opportunities, and a great work-life balance. Join our team and make a difference every day.

Current Employee? Apply HERE

Current Contingent Worker? See the job aid HERE to apply.