Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

Lensa; St. Louis (MO); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Service Team Coordinator to manage customer service calls related to patient scheduling and inquiries. This role requires excellent communication skills and a passion for serving seniors. The position offers competitive compensation and benefits, with opportunities for career growth. Join a team that's transforming healthcare for seniors and making a difference every day.

Benefits

Competitive compensation

Career growth

Supportive work-life balance

Qualifications

• At least 2 years of customer service experience, preferably in a call center.
• Experience in a healthcare environment is highly preferred.

Responsibilities

• Handle inbound and outbound calls related to patient scheduling and inquiries.
• Document interactions using web-based technology.
• Collaborate across departments for positive patient interactions.

Skills

Communication

Organizational Skills

Multitasking

Customer Service

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Web-based CRM systems

Job description

Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

Be among the first 25 applicants. Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day—for our patients and our team members. Are you innovative and entrepreneurial-minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and need great people to join our team.

The Service Team Coordinator handles outbound and inbound customer service calls related to patient scheduling, general inquiries, and other patient interactions. This role is accountable for providing excellent customer service, supporting better patient health, and assisting with key business functions across ChenMed entities, adhering to policies and regulations. The position may require in-office presence when needed.

The schedule is Tuesday through Saturday, from 11:00 AM to 8:00 PM Eastern time.

Essential Job Duties/Responsibilities

1. Handle inbound and outbound calls in a call center environment related to patient scheduling, sales, and inquiries.
2. Respond to patient inquiries following ChenMed’s care model.
3. Follow up to ensure patient satisfaction, escalating issues as needed.
4. Make timely decisions according to department standards and policies.
5. Document interactions using web-based technology.
6. Maintain business relationships by providing prompt, accurate service to promote loyalty.
7. Collaborate across departments to ensure VIP customer service and positive patient interactions.
8. Perform other duties as assigned by management.

Knowledge, Skills, and Abilities

• Business acuity at a competent level.
• Understanding of core job functions, practices, and procedures.
• Exceptional verbal communication and active listening skills.
• Strong organizational and multitasking abilities.
• Passion for serving others, especially seniors, with proactive solutions.
• Ability to operate in a demanding environment.
• Proficiency in Microsoft Office Suite and other required systems.
• Willingness to work overtime as needed.
• Willingness to travel up to 10% locally, regionally, and nationally.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

• High school diploma or GED required.
• At least 2 years of customer service experience, preferably in a call center.
• Experience in a healthcare environment is highly preferred.
• Experience with web-based CRM systems.

ChenMed is transforming healthcare for seniors and improving America’s healthcare. We offer competitive compensation, benefits, career growth, and a supportive work-life balance. Join us and make a difference every day!